Images not updating/refreshing
how does refresh/update of images work?
For TV Show "Bergwelten" lot's of different images (Poster/Background/Banner) exist at TVDB, but not refreshing in Trakt.
Could someone please support to update?
Thank you very much,
Looks like this auto refreshed. Thanks to Gustav for the detailed explanation too! (which is indeed correct)
Gustav Wedholm commented
(Please note that I'm just a fellow user, not Trakt staff.)
The show *does* have a poster set on Trakt, at least it has one now.
Currently, Bergwelten only has a German background on TVDB, and no background on TMDB. I think Trakt will only fetch images that are marked as English (or has no language) from TVDB in particular.
What you can do in these situations, is either add a new image on TVDB, if there is such an image available to fit the English or no language properties. (Please never add images with the wrong language option set.)
Or, if there is a TMDB page for the show, you can also add a non-English image there, and it will be fetched from TMDB to Trakt even though it's a non-English image. (Please note that English or "No Language" images will be prioritised, depending on if it's a poster or a background respectively.)
(And of course, you can add a new TMDB page for the show if there is none, and link it together with the TVDB page through the "External ID" page on TMDB. After that, the data and images from TMDB can be merged into the Trakt page, together with the TVDB info.)
Regardless, I've added a new background for Bergwelten on TMDB today, so it should be available to be fetched to Trakt tomorrow.
PS. One could argue that non-English images should be fetched from TVDB as well, as a fallback, but I'll leave that for Trakt staff to comment on.
EDIT: The API cache was quicker than I thought to catch up, so the background from TMDB has now been fetched to Trakt.