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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Buggy "ADD TO HISTORY"

    I'd like to add movies that I've seen before I use trakt to its history, but I've found it rather difficult because some buggy behavior.

    When I try to add the movie to the history on movie page by clicking on "ADD TO HISTORY", it rarely gets saved, mostly just "Just now" text shows here and nothing is stored (if I refreshed the page, it shows I've never seen it). I have to click it multiple times until it gets stored - then it suddenly show me all plays of previous clicks, for example "3 PLAYS - VIEW ALL". I…

    1 vote
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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    This is actually a bug with the Ad Blocker you’re using. It seems they pushed some sort of update recently that broken the Trakt website. Disabling the ad blocker should get the Trakt website working agan.

  2. Data Refresh - Doctor Who

    Hi for Doctor Who (2005) Season 11 should not have ep Resolution as this is special 156

    https://trakt.tv/shows/doctor-who-2005/seasons/11
    https://www.thetvdb.com/series/doctor-who-2005/seasons/11
    https://www.thetvdb.com/series/doctor-who-2005/seasons/0

    31 votes
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    Completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Ghost adventures (update)

    Needs updating as a couple of episodes that don't exist have been taken off TVD but hasn't come off on trakt as of yet :)

    Thank you!

    6 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Refresh Daily Show Season 24

    It is STUCK AGAIN :(

    Date Refresh Season 24 please with TVDB

    https://trakt.tv/shows/the-daily-show/seasons/24

    https://www.thetvdb.com/series/the-daily-show/seasons/24

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Data Refresh Jeopardy Season 35

    TO MATCH:

    https://trakt.tv/shows/jeopardy/seasons/2019

    https://www.imdb.com/title/tt0159881/episodes?season=2019

    9 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Remove duplicates (The Hobbit etc)

    A long list of Hobbit and Lord of the Rings-related entries, like fan-edits and translations etc, that has already been removed from TMDB -- and should be removed from Trakt as well:

    https://trakt.tv/movies/der-hobbit-smaugs-einode-3d-2014
    https://trakt.tv/movies/durin-s-folk-and-the-hill-of-sorcery-2015
    https://trakt.tv/movies/el-hobbit-editado-parte-1-un-viaje-inesperado
    https://trakt.tv/movies/el-hobbit-editado-parte-2-partida-y-regreso
    https://trakt.tv/movies/j-r-r-tolkien-s-the-hobbit-maple-films-edit-2016
    https://trakt.tv/movies/lord-of-the-rings-the-fellowship-of-the-ring-special-extended-edition
    https://trakt.tv/movies/the-appendices-part-1-from-book-to-vision-2002
    https://trakt.tv/movies/the-appendices-part-10-the-journey-to-erebor-2014
    https://trakt.tv/movies/the-appendices-part-11-the-gathering-storm-2015
    https://trakt.tv/movies/the-appendices-part-12-here-at-journey-s-end-2014
    https://trakt.tv/movies/the-appendices-part-2-from-vision-to-reality-2002
    https://trakt.tv/movies/the-appendices-part-3-the-journey-continues-2003
    https://trakt.tv/movies/the-appendices-part-4-the-battle-for-middle-earth-begins-2003
    https://trakt.tv/movies/the-appendices-part-5-the-war-of-the-ring-2004
    https://trakt.tv/movies/the-appendices-part-6-the-passing-of-an-age-2004
    https://trakt.tv/movies/the-appendices-part-7-a-long-expected-journey-2013
    https://trakt.tv/movies/the-appendices-part-8-return-to-middle-earth-2013
    https://trakt.tv/movies/the-appendices-part-9-into-the-wilderland-2014
    https://trakt.tv/movies/the-appendices-part-eight-return-to-middle-earth-2012
    https://trakt.tv/movies/the-appendices-part-nine-into-the-wilderland-the-chronicles-of-the-hobbit-part-2-2013
    https://trakt.tv/movies/the-appendices-part-seven-a-long-expected-journey-the-chronicles-of-the-hobbit-part-1-2012
    https://trakt.tv/movies/the-appendices-part-ten-the-journey-to-erebor-2013
    https://trakt.tv/movies/the-assassin-s-mark-2016
    https://trakt.tv/movies/the-hobbit
    https://trakt.tv/movies/the-hobbit-a-fan-edit
    https://trakt.tv/movies/the-hobbit-a-long-expected-autopsy-2018
    https://trakt.tv/movies/the-hobbit-an-unexpected-journey
    https://trakt.tv/movies/the-hobbit-an-unexpected-journey-extended-2013
    https://trakt.tv/movies/the-hobbit-biblical-cut-let-it-biblical-2015
    https://trakt.tv/movies/the-hobbit-the-battle-of-the-five-armies-extended-edition
    https://trakt.tv/movies/the-hobbit-the-desolation-of-smaug-extended-2015
    https://trakt.tv/movies/the-hobbit-the-desolation-of-smaug-extended-edition-2014
    https://trakt.tv/movies/the-hobbit-the-tolkien-edit
    https://trakt.tv/movies/the-hobbit-the-tolkien-edit-2015
    https://trakt.tv/movies/the-hobbit-the-two-hour-fan-edit-2015
    https://trakt.tv/movies/the-hobbit-trilogy-extended-edition
    https://trakt.tv/movies/the-hobbit-video-blogs-1969
    https://trakt.tv/movies/the-hobbit-war-of-the-five-armies
    https://trakt.tv/movies/the-hobbits
    https://trakt.tv/movies/the-lord-of-the-rings-the-fellowship-of-the-ring-extended-edition-2002
    https://trakt.tv/movies/there-and-back-again-2015
    https://trakt.tv/movies/there-and-back-again-a-journey-of-smaugs-battle-2017
    https://trakt.tv/movies/there-and-back-again-the-composite-cut-special-extended-edition-2017
    https://trakt.tv/movies/there-and-back-again-the-composite-cut-theatrical-edition-2017
    https://trakt.tv/movies/there-back-again-a-hobbit-s-tale-recut-2015

    Thanks!

    3 votes
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    9 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    Wow thank you! I removed all the invalid entries except for the 3 extended editions of the original trilogy. Those entries have a lot of data on them and I want to keep them around until we figure out a solution to tracking “editions” more effectively.

  7. "Bob's Burgers" extra episode

    https://trakt.tv/shows/bob-s-burgers/seasons/9/episodes/23

    Episode does not exist

    9 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. American Dad out of step with TVDB and wont sync

    Because the TVDB are who they are and have swapped their metadata about for Seasons 14,15 and no longer 16, Trakt is now out of step.

    The final episode of Season 14 needs moving into Season 15 and the episodes already in S16 need moving into S15.

    I've tried to run a sync the last 2 days from the main page and it says it's queued for a refresh. I guess it not processing means we're not going to get dupes :)

    13 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. refresh

    This entity is missing a lot of data:
    https://trakt.tv/shows/24-live-another-day
    Just one example is the TMDB ID:
    https://www.themoviedb.org/tv/84313-24-live-another-day?language=en-US
    Also artwork ....

    1 vote
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    4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Images refresh

    A nice backdrop and better episodes thumbnails are available on TMDB for the show "The Day" (https://trakt.tv/shows/the-day-2018).

    An image refresh on Trakt would be welcome. :-)

    Moreover, the image refresh for his show (https://trakt.tv/shows/meraviglie-la-penisola-dei-tesori) didn't seem to work.

    The images (poster + backdrop) didn't update with better ones present on TVDB. The poster should be the black one and the backdrop the one with the presenter in front of the painting.

    Thank you!

    Uli666

    3 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    There are a few problems at TMDB and TVD which is why.

    The 1st show on TMDB had an incorrect TVDD ID in the external ID section. The show is also duplicated at TVDB which needs to be corrected.

    The 2nd show’s top rated artwork aren’t in English. We only use the art tagged with English/

  11. Remove Kobayashi-san Dragon Maid special dupe

    https://trakt.tv/movies/kobayashi-san-chi-no-maid-dragon-valentine-soshite-onsen-amari-kitai-shinaide-kudasai-2017

    dupe of the last special of the series
    https://trakt.tv/shows/miss-kobayashi-s-dragon-maid

    6 votes
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  12. Update Poster Request

    Updating these entries, should get the posters shown here:

    https://trakt.tv/movies/flamengo-hexa-2011
    https://trakt.tv/shows/my-alibi
    https://trakt.tv/shows/inside-the-american-mob-2013
    https://trakt.tv/shows/ghostfacers

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Data Refresh "The Whole Truth"

    Somehow dates have been added to a number of episodes that never aired. Can you please refresh these....

    S01E07 through S01E13 should have "No Air Date"

    Thanks

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Remove "John Wick" as show

    Please remove "John Wick" as a show. It's obviously a serie of movies (all already present), not a TV show.

    https://trakt.tv/shows/john-wick

    Thank you!
    Uli666

    1 vote
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  15. Hide Listed in Movie and TV Search

    In the movie and TV search, when looking at Trending/Popular/Watched/Collected/Anticipated (and Box Office for movies), I'd like to be able to browse by Hiding Listed movies. This way I can discover more new movies easier. When I'm only able to hide them, I have to scroll through many grayed out pages, and it can take awhile to get to anything new at all.

    5 votes
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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    This update will be released later in the week. The “hide listed” option will be available in the movies, shows, and search sections. VIP only like the other hide options due to performance reasons.

  16. Remove "Drifters" extra epiodes

    https://trakt.tv/shows/drifters-2016/seasons/1

    Episodes 13 thru 15 do not exist

    9 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  17. One Piece

    One Piece Season 19 Episodes 99 and 100 have been moved to Season 20 because it is a new arc. Please delete the Season 19 ones.
    https://forums.thetvdb.com/viewtopic.php?f=18&t=54904&p=146704&hilit=one+piece#p146704

    9 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  18. Black Clover

    The second season of Black Clover was already deleted. Here's the TVDB forum:
    https://forums.thetvdb.com/viewtopic.php?f=25&t=54931&p=146797&hilit=black+clover#p146797

    9 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  19. Barry from themoviedb marks Third Watch on Trakt

    When i watch an episode of Barry (https://www.themoviedb.org/tv/73107-barry?language=en-US) in Kodi, it marks the watched episode as Third Watch (https://trakt.tv/shows/third-watch) on trakt. Kodi scrapes the TV Shows from themoviedb. (For season 2 episode 2-3-4 this happened)

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. The View season list is wrong, possibly bugged

    The American daytime chat show 'The View' seems to have some ghost seasons from a previous import of data. I regularly update and refresh the show's data from TVDB and TMDB and neither have "Season 2015", "Season 2016", "Season 2017", and "Season 2018" listed (anymore, at least).

    Trakt page: https://trakt.tv/shows/the-view
    TVDB season list: https://www.thetvdb.com/series/the-view
    TMDB season list: https://www.themoviedb.org/tv/2221-the-view/seasons

    Is it possible to force update/remove those seasons? It looks a bit messy and is also incorrect since the seasons technically run from the autumn of one year through to the summer of the following year, rather than annually.

    Thank you!

    3 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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