General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Please refresh The Office (US)

    Someone messed with the episodes.

    See for example the final fore Episodes of season 9.

    https://trakt.tv/shows/the-office/seasons/9

    thetvdb was corrected.

    13 votes
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    8 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. https://trakt.tv/shows/hidden-things

    This show hasn't been updating for a while. The title should change to Kakushigoto for example...

    REFRESH DATA
    UPDATED 18 MAR 2020

    https://trakt.tv/shows/hidden-things

    54 votes
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    Completed  ·  9 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Trakt is NOT working

    What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.

    8 votes
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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  4. Golden Palace incomplete in two places

    Follow-up to closed original thread:
    https://support.trakt.tv/forums/188762-general/suggestions/19223215-duplicate

    The TV show "The Golden Palace" (TGP) was a spin-off of "The Golden Girls" (TGG), an entirely different show. In 2017, the closed thread references that TVDB had the spin-off show as part of TGG data. If that was true then, it is not true today.

    There are two shows that list the 1992 show TGP. Their links are both incompete:
    link1: https://trakt.tv/shows/the-golden-palace
    link2: https://trakt.tv/shows/the-golden-palace-1992

    Link 1 has the correct show artwork, write-up about the show, links (IMDB, TVDB, wiki), but no episodes nor information.

    Link 2 has the correct episode information (24 episodes)…

    12 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  5. cosmos

    https://trakt.tv/shows/cosmos-2014 Somehow it has had the season 1 duped into season 2 and season 2 is now showing as season 3. It has now been locked on TVDB so it should not need to be changed again.

    12 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  6. Golden Palace incomplete, containing no episodes

    Follow-up to my last Golden Palace thread:
    https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-places

    Thank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).

    However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.

    I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.

    Thanks…

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Remove Magnum P.I. S02E21

    S02E21 (https://trakt.tv/shows/magnum-p-i-2018/seasons/2/episodes/21) doesn't exist on TVDB, so it should be removed from Trakt.

    32 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. Boyd Holbrook

    r

    - https://trakt.tv/people/boyd-holbrook

    1 vote
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    Completed  ·  3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  9. Images refreshes MMXX

    seems like image refreshes still have various issues.

    https://trakt.tv/shows/golden-kamuy
    not picking up season art
    (main image is also not as on TMDB or do you cut them off (they have a copy right text at the bottom --> https://image.tmdb.org/t/p/original/eeA3EYLNM10an6L6Qizv2VrcgII.jpg OR does data source now also imply image source... season 1 art is from TMDB though)?

    https://trakt.tv/shows/haikyu
    also not picking up season art. backdrop changed to whats on TVDB but eg. the special poster is the one with 0 favorites instead of the one with more votes...

    https://trakt.tv/shows/is-it-wrong-to-try-to-pick-up-girls-in-a-dungeon only now after 30+ days changed the backdrop despite that being the first…

    3 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Remove Season 3 of Cosmos

    Someone added some episodes of season 2 as season 3, they are now removed from TVDB and should therefore be removed from trakt as well.

    https://trakt.tv/shows/cosmos-2014/seasons/3

    6 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  11. https://trakt.tv/shows/louis-theroux dead seasons

    https://trakt.tv/shows/louis-theroux
    all the additional seasons are separate shows and don't exist on TVDB. The TMDB link also only goes to an individual show (probably better to block the field since this is more a collection type entry).

    2 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  12. Canadas Drag Race is not refreshing

    https://trakt.tv/shows/canada-s-drag-race

    9 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Haikyu!! Season 4/5 is broken

    So Haikyu!! is a little broken. Season 5 doesn’t exist (currently the second half of S4 is airing, as indicated on both TVDB and TMDB). Season 4 is also missing the most recent episode (S4E16), even after doing a data refresh.

    Links:
    -Trakt: https://trakt.tv/shows/haikyu
    -TVDB: https://www.thetvdb.com/series/haikyuu
    -TMDB: https://www.themoviedb.org/tv/60863-haikyuu/seasons

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Data refresh please

    Hi! Could you please refresh data for https://trakt.tv/shows/dokument-utifran ? New season is already registered on tvdb but doesn't show up on trakt

    Thank you so much and have a nice day!!

    9 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Great Pretender Season 1 Ep. 15-23 should be removed

    TheTVDB moved these to a second season, which is reflected correctly on Trakt. Now those episodes need to be removed from season one. It’s episodes 15-23, the entirety of case 4.

    https://trakt.tv/shows/great-pretender/seasons/1

    9 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  16. Love After Lockup releases time and day import is off

    The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).

    It was wrong before and I triggered an import. The time and day have changed, but it's still off.

    The TheTVDB API does return the expected time: "airsTime":"9:00 PM".

    Not sure what's going on, so wanted to let you know.

    4 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. The Secret World of Arrietty duplicates

    These two need merging
    https://trakt.tv/movies/the-secret-world-of-arrietty-2010
    https://trakt.tv/movies/arrietty-2011

    This is a different version and these three need merging
    https://trakt.tv/movies/arrietty-uk-2011
    https://trakt.tv/movies/arrietty-uk-voice-cast-2011
    https://trakt.tv/movies/arrietty-uk-version-2011

    6 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  18. 2 New Episodes in show Mob Psycho 100

    Two new episodes have been added to Mob Psycho 100 which are not actual episodes. They should either be moved to Special or removed. It already happened once, apparently:
    https://support.trakt.tv/forums/188762-general/suggestions/33679120-remove-mob-psycho-episode

    The episodes are:
    https://trakt.tv/shows/mob-psycho-100/seasons/1/episodes/13
    https://trakt.tv/shows/mob-psycho-100/seasons/2/episodes/14

    12 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  19. Request refresh of series (one episode was removed from thetvdb.com)

    Regarding the series Previously Recorded:
    2017x05 was removed from thetvdb, which corresponds to the truth but is not yet visible on Trakt.

    The episodes have been re-ordered, so 2017x05 still exists but 2017x14 does not anymore (shifting the episodes).

    Please refresh season 2017 of Previously Recorded.

    Trakt:
    https://trakt.tv/shows/previously-recorded/seasons/2017

    Thetvdb:
    https://www.thetvdb.com/series/previously-recorded/seasons/official/2017

    Thank you in advance!

    Kinds regards,
    MH

    6 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Duplicates: She-Ra and the Princesses of Power (2018)

    Main entry:
    https://trakt.tv/shows/she-ra-and-the-princesses-of-power

    Duplicates:
    https://trakt.tv/movies/she-ra-and-the-princesses-of-power-2018
    https://trakt.tv/movies/she-ra-and-the-princesses-of-power
    https://trakt.tv/movies/she-ra-e-as-princesas-do-poder-temporada-2

    5 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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