General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. 1 vote
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      8 comments  ·  Website  ·  Admin →
    • Revoke access via API is not removing entry from website

      When revoking an application via the API, the revoke is successful i.e. returns an empty body {}. However, the website still indicates the application is still approved.

      I tested an API call that required oAuth after the revoke and can confirm unauthorized result.

      Another thing I noticed is that the website approval date reports 2014 year even though I only did it this weekend.

      Finally, a question, I'm using Device Code auth and couldn't see the purpose of using the redirectURI field. Can this be null or must I always use the value specified for my app?

      3 votes
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        4 comments  ·  Website  ·  Admin →
      • Kodi add-on confuses TVDb & TMDb Ids

        I'm really looking for help, but this is the only forum I can find. My Kodi installation with Trakt add-on is reporting The Orville as The Debbie Reynolds Show. I've figured out that they have the same id on different websites. The TMDb Id for The Orville is 71738 and the TVDb ID for The Debbie Reynolds Show is also 71738. I'm using TMDb as the information provider in Kodi. How do I make the add-on report the correct show?

        1 vote
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        • TV show totals not tracking?

          https://trakt.tv/shows/a-centaur-s-life
          it shows me a total of 9 episodes to collect?

          https://trakt.tv/shows/broad-city
          30 to collect?

          That's wrong ;X?

          1 vote
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          • Implement TMDB's markup stylings

            TMDB allows for markdown in data fields but none of that is handled when imported to trakt. Either remove them from the fields when importing or actually apply the markdowns to be "correct".

            Ex.
            https://www.themoviedb.org/tv/46195-bakemonogatari/seasons (the specials)
            on trakt https://trakt.tv/shows/monogatari/seasons/0

            1 vote
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              3 comments  ·  Website  ·  Admin →
            • Compact display in upcoming schedule for the same TV Show

              Netflix sometimes releases all the episodes of a season at once.

              Therefore we have 10/15 episodes displayed in one column.

              Narcos
              3x01
              Season Premiere
              06:00 on Netflix
              Narcos
              3x02
              06:00 on Netflix
              Narcos
              3x03
              06:00 on Netflix
              Narcos
              3x04
              06:00 on Netflix
              Narcos
              3x05
              06:00 on Netflix
              Narcos
              3x06
              06:00 on Netflix
              Narcos
              3x07
              06:00 on Netflix

              Wouldn't be nicer to have just one time the TV Show name ?

              Narcos
              3x01
              Season Premiere
              06:00 on Netflix
              3x02
              06:00 on Netflix
              3x03
              06:00 on Netflix
              3x04
              06:00 on Netflix
              3x05
              06:00 on Netflix
              3x06
              06:00 on Netflix
              3x07
              06:00 on…

              7 votes
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                6 comments  ·  Website  ·  Admin →
              • Artwork refresh not working as expected

                This is something I noticed for a while... it seems that artwork >updates< are not pulling correctly anymore. Didn't really check for regular shows (most are connected with TMDB) but I can say for certain that it affects those tagged as "anime". Any clue?

                Examples:
                https://trakt.tv/shows/dies-irae has had new posters in Eng since July
                https://trakt.tv/shows/infini-t-force since early August
                https://trakt.tv/shows/the-idolm-ster-sidem end of August
                https://trakt.tv/shows/kino-s-journey-the-beautiful-world sitting on a poster that doesn't exist on TVDB
                https://trakt.tv/shows/cardfight-vanguard does not pick from TVDB (2012) or TMDB...
                https://trakt.tv/shows/juuni-taisen mid August
                https://trakt.tv/shows/dia-horizon mid August

                2 votes
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                  5 comments  ·  Website  ·  Admin →
                • TV shows on multiple TV networks

                  When a show is aired on multiple TV network, show each airing date on Upcoming schedule in the Dashboard.

                  I know the data is from thetvdb and their decision is to keep only the first TV network to air the first episode.

                  But it's currently a problem with the show "Top of the lake", (https://en.wikipedia.org/wiki/Top_of_the_Lake ). Sundance was the first to air the first season and is considered as primary TV network, but for the second season, BBC as already aired the 6 episodes, and trakt shows the episodes as not aired and season premiere for September 11.

                  I'm…

                  4 votes
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                    4 comments  ·  API  ·  Admin →
                  • calendar & listed shows broken

                    it appears a few weeks ago a change broke the calendar view's listed filters (hide & fade)

                    before the change, these filters considered if SHOW was in a list. now it appears to be looking if EPISODE is a list.

                    this is a big change that now makes the calendar & lists too cumbersome to manage

                    is this really the way you want it to work ?

                    3 votes
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                      3 comments  ·  Website  ·  Admin →
                    • Wrong "N.C.I.S. New Orleans" episode runtime

                      The episode of N.C.I.S. New Orleans "3x17 Swift, Silent, Deadly" (https://trakt.tv/shows/ncis-new-orleans/seasons/3/episodes/17) has a wrong runtime (probably due to VUDU source incorrect data). It should be 42 min, not 84 min.
                      Could you please fix it?

                      Thanks!
                      Uli666

                      1 vote
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                        1 comment  ·  Data Refresh  ·  Admin →
                      • Show titles in original language instead of English

                        I'm just bumping this freshly (as it's been reported plenty). It happens 24/7 to all kinds of shows and it's getting worse. Only manual updates fix it. You mentioned that you will fix the "EN" requests but apparently not yet?

                        http://i.imgur.com/6bXzKi9.png
                        Left is trakt... only anime shows. That happend since my last refresh of the data which was a little over a week ago...

                        6 votes
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                        • Remove some shows inaccurate data

                          There are some shows with wrong data.

                          Farscape: The Peacekeeper Wars - This is a tv show.
                          https://trakt.tv/shows/farscape-the-peacekeeper-wars - Wrong peremier date and no season.
                          https://trakt.tv/movies/farscape-the-peacekeeper-wars-2004

                          Battlestar Galactica 2003 - This is a miniseries.
                          https://trakt.tv/movies/battlestar-galactica-2003

                          Lost Season 1 - S01 has 25 episode.
                          https://trakt.tv/shows/lost-2004/seasons/1
                          https://en.wikipedia.org/wiki/Lost_(season_1)

                          Battlestar Galactica: Blood & Chrome - This is a TV movie too.
                          https://en.wikipedia.org/wiki/Battlestar_Galactica:_Blood_%26_Chrome
                          "Distribution of Blood & Chrome began as a 10-episode online series in conjunction with Machinima.com on November 9, 2012, and also aired as a televised movie on February 10, 2013 on Syfy."
                          https://trakt.tv/shows/battlestar-galactica-blood-chrome - Wrong runtime 12 mins each episode.

                          Terra Nova…

                          1 vote
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                          • Watch now button not always working on watchlist

                            In watchlist view for some reason the watch now button is randomly missing from some shows. When I click on that show from the watchlist to go to its page the watch now function works fine, but when I go back to the watchlist it's still missing. I checked to make sure there are no filters selected, reloaded the page, etc.

                            1 vote
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                              1 comment  ·  Website  ·  Admin →
                            • Watchlist

                              I do the insertion of a tv show or movie, and the system just do not hold the information.

                              when i enter again, the tv show, or movie, does not appear anymore.

                              1 vote
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                                1 comment  ·  Admin →
                              • TV Show Says "No Aired Episodes Found to Collect."

                                Hi. The TV show, "This Hour has 22 Minutes" shows up in all my addons and I thought I had unsubscribed from it on the site, so I double checked and sure enough I had done so. I thought I'd subscribe to it again and unsubscribe to get it off my list of shows, but when trying to subscribe I get the message "No Aired Episodes Found to Collect." This is very odd as it's been on tv for years now, it's listed in none of my collections nor am I subscribed to it on your site, but the new…

                                1 vote
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                                  1 comment  ·  Admin →
                                • 3 votes
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                                    1 comment  ·  Data Refresh  ·  Admin →
                                  • Missing TBDB ID

                                    https://trakt.tv/shows/i-live-with-models
                                    is missing the reference to the TMDB ID
                                    https://www.themoviedb.org/tv/62090-i-live-with-models

                                    Unsure how to correct this, there is no import option for a TV show via TMDB IS.

                                    1 vote
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                                    • Data Refresh

                                      King Kong (1933) and Berlin: Symphony of a Great City (1972):

                                      https://trakt.tv/movies/king-kong-1933
                                      https://trakt.tv/movies/berlin-symphony-of-a-great-city-1927

                                      Thanks in advance!

                                      1 vote
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                                      • refresh

                                        https://trakt.tv/shows/the-last-kingdom
                                        shows TV-PG. Both TMDB and IMDB show TV-MA.

                                        1 vote
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                                        • Refresh Jake and Amir Ep thumbnails

                                          I've tried to refresh the jake and amir thumbnails for the epsiodes... but it doesn't actually pull any of the images from tvdb

                                          (I've added a bunch of the first episodes thumbnails a few days ago)

                                          https://trakt.tv/shows/jake-and-amir/seasons/1

                                          3 votes
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                                            1 comment  ·  Data Refresh  ·  Admin →
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