General
We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.
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Invest in better servers!
I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.
47 votes -
Happy Endings
S02E22 of Happy Endings has been fixed in TVDB per my request, can you please remove it? It was actually aired in S03
24 votesFixed. We auto remove in certain instances, but when episode have data on them we do it manually. TVDB tends to remove then re-add episodes, so we don’t want to lose data when they do that.
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Random air time
Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?
3 votesI changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.
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Please refresh The Office (US)
Someone messed with the episodes.
See for example the final fore Episodes of season 9.
https://trakt.tv/shows/the-office/seasons/9
thetvdb was corrected.
10 votesTVDB restored the episodes, so Trakt matches up again.
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Hell's Kitchen US Season 19 Needs a refresh
HELL'S KITCHEN US (https://trakt.tv/shows/hell-s-kitchen-2005/seasons/19)
Needs a data refresh to bring it in line with TVDB (https://thetvdb.com/series/hells-kitchen-us/seasons/official/19)
Thanks
7 votesAlready auto updated and matches TVDB.
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https://trakt.tv/shows/hidden-things
This show hasn't been updating for a while. The title should change to Kakushigoto for example...
REFRESH DATA
UPDATED 18 MAR 202051 votes -
Love After Lockup releases time and day import is off
The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).
It was wrong before and I triggered an import. The time and day have changed, but it's still off.
The TheTVDB API does return the expected time: "airsTime":"9:00 PM".
Not sure what's going on, so wanted to let you know.
4 votesWe pushed a bug fix and the time should be correct now on the main page.
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Into the Dark 2018
Title https://trakt.tv/shows/into-the-dark
Removed from TMDb, it should lead here: https://www.themoviedb.org/tv/113902-into-the-dark
1 vote -
Trakt is NOT working
What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.
8 votesWe’re working on some major server upgrades and hope to release those in a few weeks. A lot of traffic recently.
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1 vote
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Golden Palace incomplete in two places
Follow-up to closed original thread:
https://support.trakt.tv/forums/188762-general/suggestions/19223215-duplicateThe TV show "The Golden Palace" (TGP) was a spin-off of "The Golden Girls" (TGG), an entirely different show. In 2017, the closed thread references that TVDB had the spin-off show as part of TGG data. If that was true then, it is not true today.
There are two shows that list the 1992 show TGP. Their links are both incompete:
link1: https://trakt.tv/shows/the-golden-palace
link2: https://trakt.tv/shows/the-golden-palace-1992Link 1 has the correct show artwork, write-up about the show, links (IMDB, TVDB, wiki), but no episodes nor information.
Link 2 has the correct episode information (24 episodes)…
12 votesCorrect link is https://trakt.tv/shows/the-golden-palace and dupe removed.
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cosmos
https://trakt.tv/shows/cosmos-2014 Somehow it has had the season 1 duped into season 2 and season 2 is now showing as season 3. It has now been locked on TVDB so it should not need to be changed again.
6 votesalready matches TVDB
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The Office (US) data out of sync with TVDB
https://trakt.tv/shows/the-office/seasons/4
https://www.thetvdb.com/series/the-office-us/seasons/official/4It looks like at one point, two-parters were listed as one episode on TVDB, and then they were corrected. The incorrect data still appears on Trakt.
I've tried the "Refresh Data" link, but it doesn't seem to work.
3 votesShow moved to using TMDB as the primary data source. Season 4 and 6 were fixed.
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InuYasha Season 2
InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.
1 voteMismatch between TVDB and TMDB.
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Golden Palace incomplete, containing no episodes
Follow-up to my last Golden Palace thread:
https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-placesThank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).
However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.
I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.
Thanks…
12 votes -
account locked
The android app I am using says that my account has been locked, and I need to contact support.
The kodi add on doesn't give this message, but has stopped syncing with trakt.1 votePlease contact support using a private ticket. This requires fixing your account directly.
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Missing Genres
TMDB no longer has the Horror category under Genre for TV Shows.
As per their guidelines, Horror should be added as a Keywords.
For some shows like Constantine and Stranger Things, the "Horror" keyword was added but it is not being added on the show's genre on Trakt.
This issues should be looked into. The ability to reflect the Horror keyword on the website.
https://trakt.tv/shows/stranger-things
https://trakt.tv/shows/constantineAnother issue that should be resolved is the the fact that Action & Adventure are basically one tv show genre on TMDB. Same as Si-Fi and Fantasy. There should be a way where we…
3 votesAn update will be out for this tomorrow and will start looking at the keywords horror, romance, history, music, and thriller — and assign Trakt genres.
As for the double categories, there isn’t an easy way to just pick one on Trakt which is why we assign both.
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Animaiacs (2020) has two pages
https://trakt.tv/shows/animaniacs-2020
and
https://trakt.tv/shows/animaniacs-2020-169716
are for the same show, with the first having more details and the second having all the episodes and images for everything.9 votes -
Remove Magnum P.I. S02E21
S02E21 (https://trakt.tv/shows/magnum-p-i-2018/seasons/2/episodes/21) doesn't exist on TVDB, so it should be removed from Trakt.
32 votes -
Customized list order
When I choose my list to be ordered by NAME, it would be nice if it stayed that way when I logged off and then returned.
1 voteYou’ll need to edit the list and set the default sorting there.
- Don't see your idea?