General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. 1 vote
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      8 comments  ·  Website  ·  Admin →
    • Kodi add-on confuses TVDb & TMDb Ids

      I'm really looking for help, but this is the only forum I can find. My Kodi installation with Trakt add-on is reporting The Orville as The Debbie Reynolds Show. I've figured out that they have the same id on different websites. The TMDb Id for The Orville is 71738 and the TVDb ID for The Debbie Reynolds Show is also 71738. I'm using TMDb as the information provider in Kodi. How do I make the add-on report the correct show?

      1 vote
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      • Dexter: Early Cuts

        https://trakt.tv/shows/dexter-early-cuts
        "PREMIEREDJan 1, 1970" Is this the official unknown date?
        This show must have been released in the 2010s

        1 vote
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        • Wrong "N.C.I.S. New Orleans" episode runtime

          The episode of N.C.I.S. New Orleans "3x17 Swift, Silent, Deadly" (https://trakt.tv/shows/ncis-new-orleans/seasons/3/episodes/17) has a wrong runtime (probably due to VUDU source incorrect data). It should be 42 min, not 84 min.
          Could you please fix it?

          Thanks!
          Uli666

          1 vote
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          • Revoke access via API is not removing entry from website

            When revoking an application via the API, the revoke is successful i.e. returns an empty body {}. However, the website still indicates the application is still approved.

            I tested an API call that required oAuth after the revoke and can confirm unauthorized result.

            Another thing I noticed is that the website approval date reports 2014 year even though I only did it this weekend.

            Finally, a question, I'm using Device Code auth and couldn't see the purpose of using the redirectURI field. Can this be null or must I always use the value specified for my app?

            3 votes
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              4 comments  ·  Website  ·  Admin →
            • TV show totals not tracking?

              https://trakt.tv/shows/a-centaur-s-life
              it shows me a total of 9 episodes to collect?

              https://trakt.tv/shows/broad-city
              30 to collect?

              That's wrong ;X?

              1 vote
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              • Implement TMDB's markup stylings

                TMDB allows for markdown in data fields but none of that is handled when imported to trakt. Either remove them from the fields when importing or actually apply the markdowns to be "correct".

                Ex.
                https://www.themoviedb.org/tv/46195-bakemonogatari/seasons (the specials)
                on trakt https://trakt.tv/shows/monogatari/seasons/0

                1 vote
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                  3 comments  ·  Website  ·  Admin →
                • Compact display in upcoming schedule for the same TV Show

                  Netflix sometimes releases all the episodes of a season at once.

                  Therefore we have 10/15 episodes displayed in one column.

                  Narcos
                  3x01
                  Season Premiere
                  06:00 on Netflix
                  Narcos
                  3x02
                  06:00 on Netflix
                  Narcos
                  3x03
                  06:00 on Netflix
                  Narcos
                  3x04
                  06:00 on Netflix
                  Narcos
                  3x05
                  06:00 on Netflix
                  Narcos
                  3x06
                  06:00 on Netflix
                  Narcos
                  3x07
                  06:00 on Netflix

                  Wouldn't be nicer to have just one time the TV Show name ?

                  Narcos
                  3x01
                  Season Premiere
                  06:00 on Netflix
                  3x02
                  06:00 on Netflix
                  3x03
                  06:00 on Netflix
                  3x04
                  06:00 on Netflix
                  3x05
                  06:00 on Netflix
                  3x06
                  06:00 on Netflix
                  3x07
                  06:00 on…

                  7 votes
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                    6 comments  ·  Website  ·  Admin →
                  • Artwork refresh not working as expected

                    This is something I noticed for a while... it seems that artwork >updates< are not pulling correctly anymore. Didn't really check for regular shows (most are connected with TMDB) but I can say for certain that it affects those tagged as "anime". Any clue?

                    Examples:
                    https://trakt.tv/shows/dies-irae has had new posters in Eng since July
                    https://trakt.tv/shows/infini-t-force since early August
                    https://trakt.tv/shows/the-idolm-ster-sidem end of August
                    https://trakt.tv/shows/kino-s-journey-the-beautiful-world sitting on a poster that doesn't exist on TVDB
                    https://trakt.tv/shows/cardfight-vanguard does not pick from TVDB (2012) or TMDB...
                    https://trakt.tv/shows/juuni-taisen mid August
                    https://trakt.tv/shows/dia-horizon mid August

                    2 votes
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                      5 comments  ·  Website  ·  Admin →
                    • Update/Correction Airing Day & Time

                      Update/Correction Airing Day & Time

                      The airing date and time on this page is incorrect,
                      plus from what I can tell it hasn't synched with TVDB.

                      https://trakt.tv/shows/boruto-naruto-next-generations
                      https://www.thetvdb.com/?tab=series&id=321285&lid=7

                      3 votes
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                        1 comment  ·  Data Refresh  ·  Admin →
                      • Adventure Time episode lengths are 2x actual length

                        Adventure time episodes run at 10-12 minutes, but they are all listed as 22 minutes. This isn't a small error, it doubles watch time and therefore needs a data refresh.

                        3 votes
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                          1 comment  ·  Admin →
                        • TV shows on multiple TV networks

                          When a show is aired on multiple TV network, show each airing date on Upcoming schedule in the Dashboard.

                          I know the data is from thetvdb and their decision is to keep only the first TV network to air the first episode.

                          But it's currently a problem with the show "Top of the lake", (https://en.wikipedia.org/wiki/Top_of_the_Lake ). Sundance was the first to air the first season and is considered as primary TV network, but for the second season, BBC as already aired the 6 episodes, and trakt shows the episodes as not aired and season premiere for September 11.

                          I'm…

                          4 votes
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                            4 comments  ·  API  ·  Admin →
                          • 1 vote
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                              1 comment  ·  Data Removal  ·  Admin →
                            • Link between trakt.tv and betaseries.com

                              I have an account on Betaseries and created one on trakt. It seems there is some different functionnalities on the 2 websites.
                              On Betaseries, we can create a bridge with Trakt to refresh our watched list from Trakt.
                              I was wondering if it is possible to do the same in the other way ? (from Betaseries to Trakt)

                              3 votes
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                                1 comment  ·  Data Refresh  ·  Admin →
                              • Bug in Calendar with grid

                                Grid is messed up when layout "grid" is applied
                                https://i.imgur.com/vlnQgVk.png

                                3 votes
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                                  1 comment  ·  Website  ·  Admin →
                                • Incorrect show title "Say"

                                  https://trakt.tv/shows/say is refusing to pull the full title in from TVDB/TMDB. The show's full title is 'Say "I love you."', but Trakt is dropping the quoted part.

                                  3 votes
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                                    1 comment  ·  Data Refresh  ·  Admin →
                                  • Wake Up Girls

                                    https://trakt.tv/shows/wake-up-girls-new-chapter-2017 can be deleted. It's just the second season - the show is however also linked to the same TMDB as the original show entry on trakt https://trakt.tv/shows/wake-up-girls-2014-124634... this sort of fucks the show up. Refreshes are weird and I'm certain I once posted a review for the show which is now gone too :I?

                                    1 vote
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                                      1 comment  ·  Data Refresh  ·  Admin →
                                    • Add USA network to cable providers for Watch Now

                                      The only options available for watching Mr. Robot are to purchase episodes through iTunes or Amazon. However, full episodes are available on usanetwork.com with cable provider authorization. Please add USA as a cable provider option.

                                      3 votes
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                                        1 comment  ·  Website  ·  Admin →

                                        USA network is already an option for watch now. I checked a few recent episodes and they have sources for USA, might have just been a delay until we had a source.

                                      • Give the ability to turn sharing off by default for check-ins

                                        So I want to have my social media connected to Trakt so people I know are able to find me there and people who don't can check out my social media.

                                        However, I DON'T want to share the eps / movies I watch to either of them when checking in. Despite trying everything to turn it off permanently though, I couldn't find any option for that, so now every time I check in, I have to do those extra clicks to turn off sharing for all my social media, which is annoying, especially if I forget and hence accidentally post.

                                        3 votes
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                                        • calendar & listed shows broken

                                          it appears a few weeks ago a change broke the calendar view's listed filters (hide & fade)

                                          before the change, these filters considered if SHOW was in a list. now it appears to be looking if EPISODE is a list.

                                          this is a big change that now makes the calendar & lists too cumbersome to manage

                                          is this really the way you want it to work ?

                                          3 votes
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                                            3 comments  ·  Website  ·  Admin →
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