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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. 3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cosmos: Possible Worlds

    Please remove these series, they duplicate season 2 of Cosmos and have been removed from TVDb already.

    https://trakt.tv/shows/cosmos-possible-worlds

    https://trakt.tv/shows/cosmos-possible-worlds-2020-160094

    5 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  3. non existent season on History's Strongest Disciple Kenichi

    this season 2: https://trakt.tv/shows/history-s-strongest-disciple-kenichi/seasons/2
    doesn't really exist AFAIK. TVDB lists 0 episodes under season 2, the TMDB link is 404, and I could find no information about any potential season 2 at all (as well as being quite unlikely after nearly 15 years…).

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Other Me - Lost Souls data corrections

    There is an error in the runtime of the greek series "The Other Me - Lost Souls."
    https://trakt.tv/shows/the-other-me-lost-souls

    340 mins is the runtime of the whole season, not of each episode! Each episode runs 40-50 mins.

    In addition, you need to change the "ended" status to "returning". It was renewed.

    Finally, a question. "The Other Me" is the main title of the series (which btw is the sequel of the same-titled movie https://trakt.tv/movies/2017-265821 ) and "Lost Souls" is the subtitle of this first season. The subtitle of the second season is gonna be "Catharsis". Is it possible to keep the…

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    The runtime and status come from TMDB, so they’ll need to be updated there and Trakt will sync about 24 hours later. (runtime seems ok already)

    On the 2nd one, the English title would need to be added on TMDB first.

  5. Data Refresh Request

    Everything has been updated on TMDB and TVDB.
    Please refresh the following:

    Season 1 Poster:
    https://trakt.tv/shows/assassins-pride

    Season 1 & Special Season Posters:
    https://trakt.tv/shows/darwin-s-game

    Episode Screenshots:
    https://trakt.tv/shows/re-zero-starting-life-in-another-world

    Background Cover & Season Posters:
    https://trakt.tv/shows/oresuki-are-you-the-only-one-who-loves-me

    Background Cover, Main Poster, Season 1 Poster & Episode Screenshots:
    https://trakt.tv/shows/hakumei-and-mikochi

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  7. Data removal - Abandoned Engineering

    Someone erroneously added a ninth episode to the third season of "Abandoned Engineering" on TVDB. Please could you delete it from Trakt, as there should only be 8 episodes.

    https://trakt.tv/shows/abandoned-engineering/seasons/3/episodes/9

    Thanks in advance!

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Data Delete Request

    Please Delete the following, it has been removed from TVDB.

    Delete Special Episode 2:
    https://trakt.tv/shows/hakumei-and-mikochi/seasons/0

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Personal ratings disappeared

    My personal ratings disappeared. I can rate but my old movies / tv shows / tv seasons ratings don't appear. Episode ratings are okay. What happened?

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Images refresh

    Better quality images (season 2 episodes thumbs) are present on TMDB for this show: https://trakt.tv/shows/absentia

    https://www.themoviedb.org/tv/72755-absentia

    An image refresh on Trakt would be welcome. :-)
    Thanks!

    Uli666

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. duplicate episodes

    for season 1 of All Rise episodes 21-25 are repeats of early episodes. For example #21 is actually #8.

    https://trakt.tv/shows/all-rise/seasons/1
    https://www.thetvdb.com/series/all-rise/seasons/official/1

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Body of Proof - no extra episode

    You recently added a 10th episode to the first season of the series "Body of Proof". There is no 10th episode, there are only 9 episodes in the first season.
    https://trakt.tv/shows/body-of-proof/seasons/1
    https://www.thetvdb.com/series/body-of-proof/seasons/official/1

    5 votes
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    3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  15. CW Arrowverse Crossovers - Removal

    Hey Justin,

    Found this extraneous empty series: https://trakt.tv/shows/cw-arrowverse-crossovers and it looks like the entry on TVDB no longer exists/404's: https://www.thetvdb.com/dereferrer/series/374282

    Thanks! (Let me know if there is any other way VIP's can help moderate these)

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. One Day at a Time multiple networks not listed

    One Day at a Time was first aired on Netflix for the first three seasons but Pop is currently airing the fourth season.
    TMDB and TVDB have it listed as such but Trakt will only show Pop as the original network while Netflix is not listed anymore.

    Could this be fixed so Netflix is added as the network for the first three seasons?

    https://trakt.tv/shows/one-day-at-a-time-2017

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. https://trakt.tv/movies/pulp-fiction-1994

    A movie runtime can not be 6969 min please fix it

    https://trakt.tv/movies/pulp-fiction-1994
    RUNTIME: 6969 mins

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hey Arnold Season 5

    Hey Arnold Season 5 has two episodes (31 and 40) that combined make up a special, The Journal. The special already appears in the specials for the show. Episodes should be removed and total number of episodes made 38.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fake Movie

    https://trakt.tv/movies/dawn-in-south-france-2019

    This film has a "In progress" Status but a released date of May, 2019.

    It dosn't appear in IMDB neither TMDB so I guess it is a fake movie.

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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