General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. 1 vote
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      Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Refresh (Ordeal by Innocence)

      Hi,

      https://trakt.tv/shows/ordeal-by-innocence

      I've queued a refresh of this title a couple of days ago, but it doesn't complete, pressing it again prompts it's "already queued for a refresh".

      Can you see why it's stuck? Other titles I've queued for a refresh have worked fine.

      Thanks!

      1 vote
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        0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
      • 10 votes
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          0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
        • Remove duplicate (w Delta z)

          Duplicate: https://trakt.tv/movies/w-delta-z-2007-08-20

          Original: https://trakt.tv/movies/w-z-2007

          (The TMDb duplicate has already been removed.)

          Thanks!

          1 vote
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            Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
          • Extra episode of Nailed It

            There's an extra episode of Nailed It (3x01) https://trakt.tv/shows/nailed-it/seasons/3/episodes/1 . As this season is listed under its own title of Nailed It! Holiday!, could you remove it, please? Thank you! :)

            1 vote
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              Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
            • Won't remove bad poster (Different Like Me)

              I've been trying to refresh the images for this entry: https://trakt.tv/movies/different-like-me-2010 for probably two months or so now. It won't remove the bad poster that has been since removed from TMdb. Please refresh images.

              3 votes
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                1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

                Posters aren’t auto removed, I had to manually remove it. The real fix should be uploading the correct poster on TMDB, then an image refresh will correct it. Thanks.

              • Doesn't Show Up on My Watch History (Besties)

                Currently this show that I've completed watching won't show up on my watch history despite already marking it as watched: https://trakt.tv/shows/besties.

                When I try to remove all episode plays from history it won't let me and comes up with the message: "Doh! There was an error doing this".

                3 votes
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                  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                • Thetvdb is having huge problems with servers and reliablity

                  As showed on "isitdownrightnow" many are reporting the same issues.
                  http://www.isitdownrightnow.com/thetvdb.com.html

                  Maybe it could be a good idea to use another source for the info that thetvdb.com provides?

                  3 votes
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                    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
                  • Duplicate movie: Detention

                    Hello,
                    The movie Detention (2011) is duplicated.
                    The one with the most info and activity is : https://trakt.tv/movies/detention-2011-03-16
                    The duplicate : https://trakt.tv/movies/detention-2011

                    Thanks

                    1 vote
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                      0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
                    • Velvet- 55/54 episodes completed error + check back next season isn't correct

                      When I finished Velvet, I saw at my progress that it says "55/54 episodes completed" Please update the end number. There are 55 episodes instead of 54 as season 1 of Velvet counts 16 episodes and not 15 as it suggests, we also need a tumbnail for this episode. https://www.netflix.com/search?q=velvet&jbv=80018046&jbp=0&jbr=0 as seen on Netflix. It also says "check back next season", the show ended after 4 seasons, please update this!

                      1 vote
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                        5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
                      • Good Morning Call - no new season

                        I finished GMC and it says "check back next season". Season 2 was the last season, please update this.

                        1 vote
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                          0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
                        • NCIS: LA - Wrong epsiode runtime

                          Hi!
                          I noticed this episode of "NCIS: LA" has wrong runtime:

                          https://trakt.tv/shows/ncis-los-angeles/seasons/9/episodes/23 (it's a normal episode, should be 43 min., not 85 min.)

                          Could you please fix it?

                          Thank you very much!

                          Uli666

                          3 votes
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                            Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
                            • Duplicates: Star Wars Despecialized Edition

                              There already was a completed ticket dating back to 2016 (https://support.trakt.tv/forums/188762-general/suggestions/12822309-star-wars-despecialized-edition-duplicates), but someone's been a very busy bee:

                              https://trakt.tv/movies/star-wars-despecialized-edition-1977
                              https://trakt.tv/movies/star-wars-despecialized-edition-1977-05-24
                              https://trakt.tv/movies/star-wars-a-new-hope-despecialized-edition-1977
                              https://trakt.tv/movies/star-wars-episode-iv-a-new-hope-despecialized-edition-1977-12-29
                              https://trakt.tv/movies/star-wars-episode-iv-a-new-hope-despecialized-edition-1977-05-02
                              https://trakt.tv/movies/star-wars-despecialized-edition-1977-354782

                              https://trakt.tv/movies/the-empire-strikes-back-despecialized-edition-1980
                              https://trakt.tv/movies/the-empire-strikes-back-despecialized-edition-1980-05-17
                              https://trakt.tv/movies/star-wars-the-empire-strikes-back-despecialized-edition-1980
                              https://trakt.tv/movies/star-wars-episode-v-the-empire-strikes-back-despecialized-edition-1980
                              https://trakt.tv/movies/star-wars-episode-v-empire-strikes-back-despecialized-edition
                              https://trakt.tv/movies/the-empire-strikes-back-despecialized-edition-1980-354829
                              https://trakt.tv/movies/star-wars-v-empire-strikes-back-despecialized-edition

                              https://trakt.tv/movies/return-of-the-jedi-despecialized-edition-1983
                              https://trakt.tv/movies/return-of-the-jedi-despecialized-edition-1983-05-25
                              https://trakt.tv/movies/return-of-the-jedi-despecialized-edition
                              https://trakt.tv/movies/star-wars-episode-vi-return-of-the-jedi-despecialized-edition-1983
                              https://trakt.tv/movies/star-wars-return-of-the-jedi-despecialized-edition-1983
                              https://trakt.tv/movies/star-wars-vi-despecialized-edition

                              3 votes
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                                Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
                                • Improve the way the "reset progress" works

                                  I like to re-binge-watch shows from time to time, and the "reset progress" function is great to keep track. However, it could be slightly improved.

                                  I just finished rewatching a show, and was surprised to see that episode 1x01 is back on my "Up next to watch" dashboard section. Also my progress page lists the show as 96% completed, not 100%.

                                  What probably happened is that I marked the first episode as watched, and a couple of minutes later, used the "reset progress" option. Yup, my fault, I should have first reset the progress, and then mark the first episode…

                                  3 votes
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                                    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Data Refresh Request

                                    https://trakt.tv/shows/nicky-jam-el-ganador

                                    The series is missing images (main, poster, backgroung, hdlogo). I tried doing a "Refresh Data" and "Refresh Images" . Thanks!

                                    3 votes
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                                      0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
                                    • All Time Stats with selected years and highligted shows

                                      When selecting custom years in All Time Stats some of the shows aren't highligted as watched.
                                      For example I watched HIMYM in 2014, so it won't be highlighted in All Time Stats for 2015-12018

                                      It's somewhat confusing. I think that this shows should be highlighted (maybe in different colour) or text should be altered (now it's "TV shows that you watched are highlighted") to make it clear that it's for given time frame.

                                      1 vote
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                                        0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

                                        Good catch, the text will be adjusted to indicate the years watched. The data is only for the requested years, so the first way of using a different color won’t work unfortunately. This will be launched next week.

                                      • 3 votes
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                                          Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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