General
We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.
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Invest in better servers!
I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.
47 votes -
Happy Endings
S02E22 of Happy Endings has been fixed in TVDB per my request, can you please remove it? It was actually aired in S03
24 votesFixed. We auto remove in certain instances, but when episode have data on them we do it manually. TVDB tends to remove then re-add episodes, so we don’t want to lose data when they do that.
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Random air time
Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?
3 votesI changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.
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Please refresh The Office (US)
Someone messed with the episodes.
See for example the final fore Episodes of season 9.
https://trakt.tv/shows/the-office/seasons/9
thetvdb was corrected.
10 votesTVDB restored the episodes, so Trakt matches up again.
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https://trakt.tv/shows/hidden-things
This show hasn't been updating for a while. The title should change to Kakushigoto for example...
REFRESH DATA
UPDATED 18 MAR 202051 votes -
Hell's Kitchen US Season 19 Needs a refresh
HELL'S KITCHEN US (https://trakt.tv/shows/hell-s-kitchen-2005/seasons/19)
Needs a data refresh to bring it in line with TVDB (https://thetvdb.com/series/hells-kitchen-us/seasons/official/19)
Thanks
7 votesAlready auto updated and matches TVDB.
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Love After Lockup releases time and day import is off
The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).
It was wrong before and I triggered an import. The time and day have changed, but it's still off.
The TheTVDB API does return the expected time: "airsTime":"9:00 PM".
Not sure what's going on, so wanted to let you know.
4 votesWe pushed a bug fix and the time should be correct now on the main page.
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Into the Dark 2018
Title https://trakt.tv/shows/into-the-dark
Removed from TMDb, it should lead here: https://www.themoviedb.org/tv/113902-into-the-dark
1 vote -
Trakt is NOT working
What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.
8 votesWe’re working on some major server upgrades and hope to release those in a few weeks. A lot of traffic recently.
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1 vote
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90 day diaries data update
episode 4 & 5 have aired and need updating from tmdb
https://www.themoviedb.org/tv/114659-90-day-fiance-diaries
Thankyou
3 votes -
TV series Beck
There was a hustle with seasons of TV series Beck. I've refreshed data in TMDB, but it has't refreshed in Trakt. Could you please refresh data pleaase.
Thank you.
1 voteFixed and migrated to TMDB.
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Trailer Park Boys: JAIL Dup (TMDB) (TVDB)
3 votesTMDB needed the external TVDB ID added. Should auto refresh within 24 hours after I added it.
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Deleted Episodes Won't Stay Deleted
Hi,
I recently deleted my watched progress on a show, only for a handful of episodes to show back up as watched. I delete them again and although it says they are deleted, they are still showing as watched.
Any help would be appreciated.
3 votesPlease try resetting your browser data.
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Golden Palace incomplete in two places
Follow-up to closed original thread:
https://support.trakt.tv/forums/188762-general/suggestions/19223215-duplicateThe TV show "The Golden Palace" (TGP) was a spin-off of "The Golden Girls" (TGG), an entirely different show. In 2017, the closed thread references that TVDB had the spin-off show as part of TGG data. If that was true then, it is not true today.
There are two shows that list the 1992 show TGP. Their links are both incompete:
link1: https://trakt.tv/shows/the-golden-palace
link2: https://trakt.tv/shows/the-golden-palace-1992Link 1 has the correct show artwork, write-up about the show, links (IMDB, TVDB, wiki), but no episodes nor information.
Link 2 has the correct episode information (24 episodes)…
12 votesCorrect link is https://trakt.tv/shows/the-golden-palace and dupe removed.
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cosmos
https://trakt.tv/shows/cosmos-2014 Somehow it has had the season 1 duped into season 2 and season 2 is now showing as season 3. It has now been locked on TVDB so it should not need to be changed again.
6 votesalready matches TVDB
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1 vote
Currently the #1 trending show, should be pretty easy to find :)
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The Office (US) data out of sync with TVDB
https://trakt.tv/shows/the-office/seasons/4
https://www.thetvdb.com/series/the-office-us/seasons/official/4It looks like at one point, two-parters were listed as one episode on TVDB, and then they were corrected. The incorrect data still appears on Trakt.
I've tried the "Refresh Data" link, but it doesn't seem to work.
3 votesShow moved to using TMDB as the primary data source. Season 4 and 6 were fixed.
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InuYasha Season 2
InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.
1 voteMismatch between TVDB and TMDB.
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Please Delete
The two movie/show entires need to be deleted as they are unavailable on TMDB or TVDB
https://trakt.tv/shows/taylor-swift-reputation-stadium-tour
https://trakt.tv/movies/taylor-swift-journey-to-fearless-2010
3 votes
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