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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Random air time

    Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?

    3 votes
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    8 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    I changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.

  2. Please refresh The Office (US)

    Someone messed with the episodes.

    See for example the final fore Episodes of season 9.

    https://trakt.tv/shows/the-office/seasons/9

    thetvdb was corrected.

    10 votes
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    8 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. https://trakt.tv/shows/hidden-things

    This show hasn't been updating for a while. The title should change to Kakushigoto for example...

    REFRESH DATA
    UPDATED 18 MAR 2020

    https://trakt.tv/shows/hidden-things

    51 votes
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    Completed  ·  9 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Love After Lockup releases time and day import is off

    The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).

    It was wrong before and I triggered an import. The time and day have changed, but it's still off.

    The TheTVDB API does return the expected time: "airsTime":"9:00 PM".

    Not sure what's going on, so wanted to let you know.

    4 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Trakt is NOT working

    What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.

    8 votes
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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  6. Boyd Holbrook

    r

    - https://trakt.tv/people/boyd-holbrook

    1 vote
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    Completed  ·  5 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  7. Golden Palace incomplete in two places

    Follow-up to closed original thread:
    https://support.trakt.tv/forums/188762-general/suggestions/19223215-duplicate

    The TV show "The Golden Palace" (TGP) was a spin-off of "The Golden Girls" (TGG), an entirely different show. In 2017, the closed thread references that TVDB had the spin-off show as part of TGG data. If that was true then, it is not true today.

    There are two shows that list the 1992 show TGP. Their links are both incompete:
    link1: https://trakt.tv/shows/the-golden-palace
    link2: https://trakt.tv/shows/the-golden-palace-1992

    Link 1 has the correct show artwork, write-up about the show, links (IMDB, TVDB, wiki), but no episodes nor information.

    Link 2 has the correct episode information (24 episodes)…

    12 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. cosmos

    https://trakt.tv/shows/cosmos-2014 Somehow it has had the season 1 duped into season 2 and season 2 is now showing as season 3. It has now been locked on TVDB so it should not need to be changed again.

    6 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  9. InuYasha Season 2

    InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.

    1 vote
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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

  10. Golden Palace incomplete, containing no episodes

    Follow-up to my last Golden Palace thread:
    https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-places

    Thank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).

    However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.

    I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.

    Thanks…

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Animaiacs (2020) has two pages

    https://trakt.tv/shows/animaniacs-2020
    and
    https://trakt.tv/shows/animaniacs-2020-169716
    are for the same show, with the first having more details and the second having all the episodes and images for everything.

    9 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  12. Remove Magnum P.I. S02E21

    S02E21 (https://trakt.tv/shows/magnum-p-i-2018/seasons/2/episodes/21) doesn't exist on TVDB, so it should be removed from Trakt.

    32 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  13. Customized list order

    When I choose my list to be ordered by NAME, it would be nice if it stayed that way when I logged off and then returned.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Images refreshes MMXX

    seems like image refreshes still have various issues.

    https://trakt.tv/shows/golden-kamuy
    not picking up season art
    (main image is also not as on TMDB or do you cut them off (they have a copy right text at the bottom --> https://image.tmdb.org/t/p/original/eeA3EYLNM10an6L6Qizv2VrcgII.jpg OR does data source now also imply image source... season 1 art is from TMDB though)?

    https://trakt.tv/shows/haikyu
    also not picking up season art. backdrop changed to whats on TVDB but eg. the special poster is the one with 0 favorites instead of the one with more votes...

    https://trakt.tv/shows/is-it-wrong-to-try-to-pick-up-girls-in-a-dungeon only now after 30+ days changed the backdrop despite that being the first…

    3 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Air time for Top Gear is incorrect

    Top Gear airs at 8pm in the UK but is shown at 11:00 AM via Trakt.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    Queued for a refresh which should fix the episode times. Do you have your time zone set correctly on Trakt? I also see 11am, but that’s because it’s adjusted the UK time to my own time zone.

  16. Remove Season 3 of Cosmos

    Someone added some episodes of season 2 as season 3, they are now removed from TVDB and should therefore be removed from trakt as well.

    https://trakt.tv/shows/cosmos-2014/seasons/3

    6 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  17. https://trakt.tv/shows/louis-theroux dead seasons

    https://trakt.tv/shows/louis-theroux
    all the additional seasons are separate shows and don't exist on TVDB. The TMDB link also only goes to an individual show (probably better to block the field since this is more a collection type entry).

    2 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  18. Canadas Drag Race is not refreshing

    https://trakt.tv/shows/canada-s-drag-race

    9 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Haikyu!! Season 4/5 is broken

    So Haikyu!! is a little broken. Season 5 doesn’t exist (currently the second half of S4 is airing, as indicated on both TVDB and TMDB). Season 4 is also missing the most recent episode (S4E16), even after doing a data refresh.

    Links:
    -Trakt: https://trakt.tv/shows/haikyu
    -TVDB: https://www.thetvdb.com/series/haikyuu
    -TMDB: https://www.themoviedb.org/tv/60863-haikyuu/seasons

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Please refresh Nova Season 47

    Nova Season 47 episodes are all screwed up, E07 & 08 artwork wrong, E09 is a duplicate of E07 and should be "Human Nature". E10-12 missing artwork.

    https://trakt.tv/shows/nova/seasons/47
    https://www.thetvdb.com/series/nova/seasons/official/47

    6 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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