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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Shows keep changing status?

    Recently older shows that ended years back, but also shows that ended this year / last year, are changing status. I see notifications pop up that bleach changed state from "ended" to "returning series" and then back again. Same for the magicians and some others.

    Can this be fixed?

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bug - Collected episodes added by API tool sometimes do not appear as collected

    Not sure if this is the right place to add this. I have experienced this bug a few times, where a plugin connecting to Trakt through the API (specifically Kodi Trakt plugin) will scan media items and add new episodes to Trakt collection.

    The individual episodes will show up properly in the collected list if you go to user page>collection->epsiodes>sort by recently collected.

    However, if you go to the media's page or view the show/season in the collection list, it will show the episodes as uncollected.

    For example, my collection for all episodes shows the Cosmos Season 2 episodes as…

    1 vote

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    You can force your browser to re-cache data by going to trakt.tv/settings/data and like you said it should normally sort itself out. That show has some weirdness at TVDB (used to be listed separately as a show) so I wonder if that is messing something up.

  3. 1 vote

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wrong banner images on The Equalizer

    The banner images for several episodes of The Equalizer (1985 Series) are incorrect as follows:

    1x01 - Banner for series "Extras"
    1x04 - Banner for series "The Man from UNCLE"
    1x05 - Banner for series "The Match Game"
    1x11 - Banner for series "Last Man Standing"
    1x14 - Banner for series "The Benny Hill Show"
    1x16 - Banner for series "The Nanny"
    1x18 - lighthouse banner
    1x19 - Stonehenge banner
    1x20 - unknown banner
    2x01 - Banner for series "Bones"
    2x05 - Banner for series "Ed"
    2x09 - landscape banner
    2x11 - "Law & Order: SVU"
    2x12 - unknown
    2x14…

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Update channel for show that has moved networks

    Quest for the Stanely Cup is showing as airing on Showtime, but the last 3 seasons have been on ESPN+

    https://trakt.tv/shows/all-access-quest-for-the-stanley-cup

    These networks are correct on TVDB - does this need to be updated manually in Trakt?

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. Some urls need fixing

    The url for this actor doesn't look right, please fix it?
    https://trakt.tv/people/suranne-jones-7040b06e-8a34-4931-85f9-99bdc7b493d6

    Also there are two doppelgangers of already existing shows that need to be removed or merged
    1 - https://trakt.tv/movies/the-crimson-field-2014 (main is https://trakt.tv/movies/the-crimson-field)

    2 - https://trakt.tv/movies/the-secret-of-crickley-hall-2012 (main is https://trakt.tv/movies/the-secret-of-crickley-hall)

    Thank you.

    6 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. 500 error *every time* in these shows

    I get an error page (500) every time I access these shows:
    https://trakt.tv/shows/scishow
    https://trakt.tv/shows/computerphile

    I guess it's because they have lots of episodes but I'm not sure.
    This is not a temporary error.

    2 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tag Bonus Material / Behind the Sceens / Making of

    since "duplicates" sometimes are not duplicates but infact bonus material (like "Making of Movie xyz") they should be marked as such (visibly) also in a way it is easier to differ between those items.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t really have a way to know either. A lot of times these items are later removed from TMDB or TVDB and we should remove them on Trakt too. If you find ones that have been removed, please post a support idea with the Trakt link so we can get it removed.

  9. Missing series

    Looking for the Manhunt Unabomber series from 2017. It ran for 8 episodes. I dont see the series available

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  10. Filter reviews by 100% watched

    A lot of shows have top reviews from people who watched the pilot and a few episodes and stopped watching. I don't really care about their opinion. I want to know what people who've watched the entire series think, and I'd like to have an option to filter reviews to only show reviews from people with 100% watched.

    I realize this will be biased toward good reviews (if you don't like the show, you're more likely to stop watching), but I think it's worth having as an option.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. (Bug) "Recommending" a show makes List button say it's in Watchlist

    When I access the page of a TV Show and press the orange button to add to my Recommendations, the blue button above (and everywhere on the site when I see that show) lights up and says it was added to my Watchlist. When I access the Watchlist it's not there, and trying to press the button to clear it shows this error message: "Doh! You can't remove a show from your watchlist."
    It doesn't seem to happen with movies.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change Miniseries back into Miniseries (Not Movies) to Log Episodes Rather than One Sole Entry

    Hi, so a few miniseries on Trakt are listed as movies or contain multiple pages. Here are a few, all of which are listed in TV the Book by Alan Sepinwall and Matt Zoller Seitz.

    Andersonville- There is only one page which lists it as a movie when this was a miniseries. IMDB calls it as such and it aired on TNT as two parts.

    Angels in America- Has a duplicate page listing it as "Movie." It is a miniseries.

    It (1990)- Its a miniseries and has multiple pages listing it as a "Movie" when it was a "Show."

    Judy…

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    The issue is TMDB used to list mini series as movies, then later added TV support to match how TVDB handles mini series.

    So, the first thing to check is that TMDB has removed the movie entry. Then, please open a support idea for each item individually that needs to be removed and include the Trakt website link. Thanks.

  13. rating menu not opening after watching a movie in kodi

    after watching a movie the entire movie let alone the rate after a percentage of the movie has played, the trakt rating menu is no longer opening in kodi on any of my ftv sticks.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can we have a new classification for short movies?

    I've watched 24 short movies today and it does not feel right showing that I saw 24 movies. Most of them were not even 20 minutes!

    Thanks!

    1 vote

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  15. 1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Already auto updated on Trakt. I think with most of these, you can either click the “Refresh Data” button or wait about 24 hours until Trakt picks up the changes automatically. The only thing a support ticket should be needed for is to remove extra episodes.

  16. A few ideas

    Hi, I noticed that certain miniseries's like Judy Garland: Me & My Shadows and Andersonville are only on the website as movies although they aired on TV in 2 parts. Can this be fixed to be put as a show instead?

    Also, where do we report that there are multiple pages of the same show/movie? I'm aware that Stephen King's It (a miniseries) has multiple pages referring to it as a "movie" luckily there is one that calls it a show, which is what it is.

    Finally, could you update certain pages of TV shows. Lodge 49 says "Check Back…

    1 vote

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  17. Medici season 3 needs to be added

    season 3 needs to be added

    1 vote

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  18. facebook login is broken

    Can't login to my account by authenticating with facebook.
    It says that your facebook app is in developer mode?

    2 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Power Rangers have incorrect season covers

    Seems the season covers were updated recently (4/18/2020) but from what I see covers of the first 9 seasons are incorrect.

    2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Reset rate This

    It should be possible to reset the rate this, as the rate this is a bit confusing by series and season and sometimes we get confused. The rate this should be released by series only when that series has ended and if it has not finished it should only have the option of rate per season

    1 vote

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