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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. The Office S4 two-part episode runtimes

    The fourth season of The Office (https://trakt.tv/shows/the-office/seasons/4) consists of multiple two-part episodes.
    These episodes are listed as two parts but the first episode has the runtime for the two parts combined.

    Could you change the runtimes for the episodes listed below to 22 minutes?
    https://trakt.tv/shows/the-office/seasons/4/episodes/1
    https://trakt.tv/shows/the-office/seasons/4/episodes/3
    https://trakt.tv/shows/the-office/seasons/4/episodes/5
    https://trakt.tv/shows/the-office/seasons/4/episodes/7
    https://trakt.tv/shows/the-office/seasons/4/episodes/18

    Thanks Justin!

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tmdb mismatch

    Tmdb and tvdb mismatch between great British bake off

    The listing changed when network changed as channel 4 started season count from 1 and now onto its 4th season whereas it is listed a contining on tvdb IMDb into season 11

    references for confirmation below:

    https://www.channel4.com/programmes/the-great-british-bake-off

    https://www.imdb.com/title/tt1877368/

    https://thetvdb.com/series/the-great-british-bake-off

    Old bbc
    https://www.themoviedb.org/tv/34549-the-great-british-bake-off
    New channel 4 https://www.themoviedb.org/tv/87012

    1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Problem with lists

    I can't create a new list or edit the description of the ones existing. I tried using Opera, Edge and Chrome and it doesn't work in any.
    Any ideas?

    2 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Viewing upcoming schedule

    I think it would be pretty cool that instead of having the shows organised alphabetic inside the same day it would have an option to sort the shows by % watched. This way I would see first the shows that I'm into and less the ones I haven't even started for example.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. A RSS feed that inclused total watched episodes and movies

    Basically I'm trying to import the total number of episodes and movies watched into a Google Sheet, and I thought an RSS feed would be best way.Is that possible?

    1 vote

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    Your history page has an icon to get the RSS feed, but depending on how many items you’ve watch that would be a ton of data in a single RSS file. The RSS is more designed to grab the recently watched items.

    You can add ?limit=X to increase the RSS to include more items which might work for you.

    Otherwise, you can export a CSV or use the Trakt API to get your data as well.

  6. Updating Posters

    Changing the Avatar: The Last Airbender (https://trakt.tv/shows/avatar-the-last-airbender) poster back to this (https://thetvdb.com/banners/posters/74852-7.jpg) so it matches the poster for The Legend of Korra (https://trakt.tv/shows/the-legend-of-korra).

    Also changing the season posters for Lost (https://trakt.tv/shows/lost-2004) so they're consistent (https://thetvdb.com/series/lost).

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't add people to a list anymore

    For some reason I can't add people to a personal list I've been managing. I was wondering if anybody else is having this issue maybe? And obviously, if there's anything I can do to fix this.
    As always, thank you for your hard work!

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Collections

    Hi folks, I would like to have clarified, What is a ‘collection’?
    From what I’ve read, a ‘collection’ is what I physically own, like DVD’s etc. However, it seems that all shows and movies that are in my lists are automatically added to ‘collections’. This may be the streaming sites way of programming. If it isn't a big deal and doesn't affect anything, I can just ignore it, but I would like clarification.
    Yes, I have read the tutorial on collections.
    Thank you

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Updating info about a show

    Hi! I've been changing info about the reality show SJ Returns on TVDB as soon as the new episodes air but it doesn't look like the Trakt page has been updated yet ... how long does it take usually? What I mean actually is if that's all I have to do?!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. How do I share a content page from Android other than using the automatic social?

    I would like to be able to copy the URL of a page about a movie or TV show or actor via email or other non supported service but the URL is obscured...

    1 vote

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    2 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →

    You might be running the website in full screen app mode. If so, I assume you can long press on a link and copy it that way. Or if you run the website in a standard browser there should be a location bar to grab the URL.

  11. Syncing problem

    Trakt.tv not syncing my shows to my android app tv show tracker

    3 votes

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    44 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remember the previous page after login

    When I am navigating on trakt.tv without being logged in, and I click on a movie I want to add to my watchlist, the login form pops up, but once I am logged in I am redirected to my dashboard instead of the previous page (so I have to search for the movie all over again).

    3 votes

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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. BUG: Calendar not showing correct episode data

    American Dad! 7x12 is showing up at the wrong date in my Calendar - 23/6/20 even though in series view it is listed as 30/6/20.

    This is probably linked to an issue with the series "F*ck That's Delicious" that I previously posted

    https://support.trakt.tv/forums/188762-general/suggestions/40442212-f-ck-that-s-delicious-duplicate-episode-issue

    Imgur link below as evidence - all screenshots taken today.

    https://imgur.com/a/owvERUN

    2 votes

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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. fix

    You seem to have a problem with the kings avatar show where the anime version is showing the Netflix icon saying you can watch it on Netflix (which I was not able to do) and the live-action version which was made by Netflix is missing that icon altogether. You can find the 2 versions mentioned in the links below to save a search. I tried to find a way to message you directly with this but was unable to figure out how (the button to chat with support was not working but I figure it is probably 1 of my…

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Similar Option Made

    When looking up a TV Series or Movies I think having an option, "Smiliar TV Series or Similiar Movies" would be a wonderful idea for this website. Escpecially when looking up certian Genre's, Era's, or TV Series or Movies pertaining to the show that the person is looking up at that time.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. scrobble/stop (error 500)

    The / scrobble/stop command on movies has stopped working over the API

    [script.trakt] urllib3.connectionpool: https://api.trakt.tv:443 "POST / scrobble / stop HTTP / 1.1" 500 None
    2020-09-25 10: 28: 29.407 T: 10468 WARNING: [script.trakt] trakt.interfaces.base: Request failed: "POST / scrobble / stop" - 500: "Server error" (Server Error)
    2020-09-25 10: 28: 29.408 T: 10468 DEBUG: [script.trakt] resources.lib.scrobbler: Failed to scrobble movie: {'rating': 0, u'movieid ': 1, u'title': u'Enola Holmes ',' ids ': {u'tmdb': u'tt7846844 ', u'imdb': u'tt7846844 '},' watched ': 0,' watched_at ': u' ', u'year' : 2020, 'collected': 1, 'plays': 0} | 99.9926041877 | Stop

    1 vote

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    Completed  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. The Mandalorian - Prime Video (Sweden)

    The Mandalorian has a Prime Video icon under the poster with Swedish setting. It leads to a AMZN 404 page.
    https://trakt.tv/watchnow/show/137178/1/se/amazonprimevideo

    There's no AMZN icon if you click "Watch Now".

    When checking Justwatch/se there's no Prime Video for The Mandalorian. Only D+

    1 vote

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    0 comments  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wrong actor image on 'People' page

    The profile image for this actor, Franklin Amobi, (https://trakt.tv/people/franklin-amobi) is grossly incorrect.

    You are not alone in this mistake, Google Search, Reelgood.com and others all show the WHITE actor 'Cosimo Fusco' (who starred with Franklin in Angels & Demons) in place of the actual BLACK actor.

    In fairness, for some reason, finding accurate, verifiable pics of Mr. Amobi is nigh-on impossible. I have taken the liberty of uploading an image of the actor from his only film (the aforementioned Angels & Demons) for you to do with as you please.

    Hopefully, you can use it to correct his…

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. DISCOVER: Wrong show?

    Cop wars from 2005. It's at nr 3...
    https://trakt.tv/shows/cop-wars

    Do you guys never look at your site? Specifically Discover. Way too often there are obviously wrong movies/shows there for days and even weeks.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Is anyone else still getting the 500 & 524 error?

    When going to the Website 500 Error and if I do get through after refreshing. I click on Movie or TV Series or Search get a 524 error?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve been tracking down this issue and deployed an update just now that hopefully fixes these errors. The site should be back up to speed in an hour or so.

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