General
We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.
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Aria seasons added back as shows/movies
https://support.trakt.tv/forums/188762-general/suggestions/35964853-please-remove-aria-seasons-added-as-series
these were already deleted some time ago, now I see some added again:https://trakt.tv/movies/aria-the-avvenire-2015
https://trakt.tv/shows/aria-the-avvenire
https://trakt.tv/shows/aria-the-origination3 votesThey still exist at TMDB and TVDB.
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3 votes
These exist on TMDB and TVDB, so one will need to be removed first.
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1 vote
Not possible to have a master code. Each device requires you to approve access to your account.
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Sync Wheel Of Fortune Season 28 Episodes
Can you sync Season 28 Wheel Of Fortune with data from IMDB.com
3 votesWe can’t use IMDB for episode info. They need to be added on TVDB.
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Black Mirror: Bandersnatch
Please remove the Bandersnatch Special
https://trakt.tv/shows/black-mirror/seasons/0/episodes/2It's a standalone movie
https://trakt.tv/movies/black-mirror-bandersnatch-20184 votesI agree this a standalone movie. There isn’t a way for us to ignore the episode from TVDB currently since they send it as a special.
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Watched episodes data shifted or removed in the 30 for 30 series
I noticed the other day that episodes in Season 3 of the 30 for 30 series have had their order shifted. Unfortunately, I can't tell what episodes were shifted where because TVDB doesn't show that info.
When it comes to Trakt, watched date/time and ratings that applied to an episode are now on the wrong episode. This caused episodes that I hadn't watched to be marked as watched and given ratings that I applied to the other episode. Some episodes seemed to just move ahead one or two places, but others I can't figure out. As an example, I watched…
3 votesThere isn’t really a way for us to tell either unfortunately. Since we rely on the season number and episode, if TVDB shuffles it around Trakt isn’t able to moves the plays around.
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This is Us
Episode 3x12 of This is Us, doesn't leave Up next to watch list.
And the episode didn't aired yet6 votesTrakt matches up with what TVDB has.
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Non-existant episodes
Big Hero 6: The Series has only 22 episodes in season 1. The listing suddenly started show a 23rd ad 24th episode a few weeks ago. These do not exist.
1 voteTVDB has 24 episodes listed.
https://www.thetvdb.com/series/big-hero-6-the-series/seasons/1
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Sports..
If you are truly tracking TV, why not have sports? Or a generic sports placeholder. Something like "College Basketball" and it's set to 2hrs. "NBA Basketball" and its 2.5hrs. "NFL Football" is 3hrs. You could do this for all sports.
1 voteUnfortunately, no plans to track sports right now. I don’t think having a generic check in really works and we’d need to have specific sporting event info in order to support this correctly.
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Victoria
Victoria (https://trakt.tv/shows/victoria) Season 3 lost the air dates a second time (the 3rd episode already aired yesterday) and there's a non-existent 9th episode added at the end of Season 1. Don't know if there's a bug or if (I think more likely) there are ongoing edit wars on the databases Trakt pulls its data from.
3 votesTVDB has 8 episodes without air dates. It will need to be updated there first.
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Wrong runtime
Rocko's modern life has wrong runtimes and select episodes are 2 part episode like I have no son and rocko's modern christmas from season 2 its driving me crazy.
1 voteNo additional info provided.
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1 vote
Unfortunately not possible to due this using the search system and caching we have in place. The base data is all shared across users and your watched icons are added runtime. How about using your history page to quickly do this? https://trakt.tv/users/me/history
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Not loading
It keeps showing Retrieve data but it doesn’t load. So I can’t update my list if I’ve seen the show.
1 voteThis doesn’t seem related to the Trakt website.
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I'm using the app in NYC and wanted to correct the time for DST.
EST/DST the episode alerts are still behaving one hour early. How do we fix? Thank you
0 votesNo additional info provided.
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new member log in , tried 6 times & wouldn't recognise password , back to free movies on line & netflix attempted to watch Pamela Geller Sat
This experience will lose you traffic.
1 voteTrakt doesn’t stream any movies to watch, that isn’t what we do.
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Remove Foute Vrienden S04E08
Hi,
Please remove Foute Vrienden S04E08. It never aired.
On TheTVDB there are already 2 request from October '18 en November '18 to remove that, but the moderators don't do anything about it.Thanks in advance.
1 voteTVDB still has this episode.
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Duplicate: Goku Midnight Eye
Listed as show (2 Episodes) and two movies:
https://trakt.tv/shows/goku-midnight-eye
https://trakt.tv/movies/goku-midnight-eye-1989
https://trakt.tv/movies/goku-ii-midnight-eye-1989MyAnimeList lists it as two separate OVAs:
https://myanimelist.net/anime/1879/Midnight_Eye__Gokuu
https://myanimelist.net/anime/1880/Midnight_Eye__Gokuu_IIIMDB as show:
https://www.imdb.com/title/tt0097445/1 voteThe show exists on TVDB and both movies exist on TMDB. If they are removed from either place, we can then update Trakt.
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I have authorized in Exodus...overeasy...joda. All tell me no trakr found or no ImFb...my log in is tduckett2@cogeco.ca
Can not open collection I have authorized in overeasy yoda and Exodus redux andill get error no trakt or no imdb
1 voteWe aren’t the developer of those apps.
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Add Sources Wheel Of Fortune Season 31
Delete TMDB source as it does not exist
https://www.themoviedb.org/tv/2778-wheel-of-fortune/season/31
Add IMDB & TVDB sources for Season 31
https://www.imdb.com/title/tt0072584/episodes?season=31&ref_=tt_eps_sn_31
3 votesSeason 31 is already there and has the data from TVDB.
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You need an Android app to manage shows from streaming devices.
Trak works with Morpheus but to manage shows I need to do it from a computer. It would be great to be able to manage shows and movies from the streaming devices that use trak.
1 voteWe aren’t the developer of any streaming apps or services.
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