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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. Top-Level Viewed Status Disappears on Lists

    Whenever I open a personal watch list, the watched status of each show is correctly displayed. If I open a list entry, then go back to the top-level list, all the status icons have reverted to unwatched (unchecked square box). If I go back to the list menu and re-open my personal list, the watched status of each show is again correctly displayed. This incorrect status reporting behavior just began a couple of weeks ago. It happens consistently and repeatedly on all of my Kodi addons (Exodus, Exodus Redux, 13Clowns, Yoda, etc.) and on all my devices (nVidia Shield TV,…

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. this is a miniseries/two-parter but TVDb doesn't seem to have it/think it's a movie.

    https://trakt.tv/movies/alice-in-wonderland-1985

    it's removed on TMDb and only as a TV series. I improved the data just now. But well, TVDb doesn't have it/want it; https://forums.thetvdb.com/viewtopic.php?t=19887

    3 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  3. Bug using firestick and Samsung tab2 with cyberflix favorite shows and watched r not sycking

    1 vote
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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

  4. Lately my app will not load, it says, “ retrieving data”.

    1 vote
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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

  5. How can I add a youtube channel?

    I use SeriesGuide which uses trakt, and I'd like to add a youtube channel to my SeriesGuide

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  6. episode sharing or watched movie on twitter or other social networks

    Episode sharing or watched movie on twitter or other social networks manually, without being tied to check in or media center. It would be much more practical to leave configured to share on twitter every time you add a play manually.

    1 vote
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    0 comments  ·  Social (Twitter, Facebook, Google)  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    No plans to do this since it would be very easy to spam social networks. Manual plays can be added very easily in bulk so it isn’t really a real time action for sharing like this.

  7. Duplicated Episodes on Superfriends

    Superfriends has duplicated episodes on seasons 2,5,6,7,8,9

    https://trakt.tv/shows/super-friends/seasons/2
    https://trakt.tv/shows/super-friends/seasons/5
    https://trakt.tv/shows/super-friends/seasons/6
    https://trakt.tv/shows/super-friends/seasons/7
    https://trakt.tv/shows/super-friends/seasons/8
    https://trakt.tv/shows/super-friends/seasons/9

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    TVDB seems to have very weird episode numbers (i.e. in season 2 it jumps from episode 15 to 202 and higher). It should be fixed over there first, then I can fix Trakt to match up.

  8. Add "trak.tv/u/username" URL?

    Add "trak.tv/u/username" redirect URL? It'll look better to share.

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  9. los subtitulos en español de grounded for life please

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  10. Time zone is an hour off for AEDT users.

    Ever since the Australian east coast switched from AEST (standard time, UTC+10) to AEDT (daylight time, UTC+11) a few weeks ago, all times have been an hour off on Trakt.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  11. Data refresh: series with no episode

    https://trakt.tv/shows/fake-homeless-who-s-begging-on-the-streets

    I can't mark it as watched because there are no episodes listed

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Duplicate Tonight Show Episode

    https://trakt.tv/shows/the-tonight-show-starring-jimmy-fallon/seasons/0/episodes/4 is duplicate episode of:

    https://trakt.tv/shows/the-tonight-show-starring-jimmy-fallon/seasons/6/episodes/58

    3 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  13. Duplicate: The Curse of Oak Island (Calendar API)

    "The Curse of Oak Island" normally duplicates each week on the calendar

    1 vote
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

  14. Duplicate movie

    https://trakt.tv/movies/beyond-the-trek is a bad duplicate of https://trakt.tv/movies/teleios-2017.
    I have also reported it to tmdb.

    1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  15. Ultraman from Netflix without Poster

    There are posters from Ultraman (https://trakt.tv/shows/ultraman-2019) in TMDB which were not refreshed to Trakt.

    Thanks!

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Include specials for specific shows

    Watched Progress: "Include Specials" only for specific shows option?

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  17. Recommendations sort by last added

    I think it would be very handy to get the recommendations sort by last added.

    If I add a few items into my History I can see that none of my first 3 recommendations have been updated but when I retrieve 100 items I can see that some items have been inserted (They seem randomly positioned on the list).

    I think it would be very useful to get the recommendations sorted by last added or maybe getting a timestamp on when were those new items added into the recommendations.

    This way the user will also get the first recommendations regarding…

    1 vote
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    Recommendations are calculated on the fly, so there isn’t really a concept of “last added”. At some point we need to overhaul the recommendations to allow for more filtering and sorting, but it is currently too limited to support that unfortunately.

  18. trakt not working in exodus 7.0

    explain why not

    1 vote
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

  19. Unaired show appears in list (no sign of new Series...)

    I couldn't find any relevant info that there is a Season 4 in Ultimate Airport Dubai:
    https://trakt.tv/shows/ultimate-airport-dubai/seasons/4/episodes/1

    https://www.imdb.com/title/tt3324124/

    3 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  20. Add TV time support

    TV time can track and send reviews about the tv shows making it so good, but I want to sync my profile with the trackt! (And yes, I have already read the other tread about this, but it looks like that the admin don’t even downloaded or entered the TV time app or site...)

    (My main language isn’t English, so ignore the grammar errors ;-;)

    3 votes
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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
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