General
We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.
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Aquatope of White Sand keeps getting a duplicate
https://trakt.tv/shows/aquatrope-of-white-sand keeps showing up. This might be because the show was first announced as Aquatrope of White Sand, but now it’s consistently being called Aquatope of White Sand. Note the letter R in the first word of the title (or rather, the lack of it).
Therefore, https://trakt.tv/shows/aquatope-of-white-sand is the correct entry and the one mentioned earlier should be permanently deleted.TMDB and TVDB entries are:
https://www.themoviedb.org/tv/116724
https://www.thetvdb.com/series/the-two-girls-met-in-the-ruins-of-damaged-dream1 vote -
Aliens In Alaska
Please add episode 8 for season 1
https://trakt.tv/shows/aliens-in-alaska/seasons/1
https://www.thetvdb.com/series/aliens-in-alaska/seasons/official/11 vote -
1 vote
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The Challenge: All Stars
Please add episodes 2-8 for season 1
https://trakt.tv/shows/the-challenge-all-stars
https://www.thetvdb.com/series/the-challenge-all-stars/seasons/official/11 vote -
Predator: Catching The Black Cab Rapist
Predator: Catching The Black Cab Rapist. First aired 24 March 2021 on Channel 5 and showing on TMDM is missing. Please can you add
1 voteCan you please create a support ticket with a link to the show or movie?
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Tyler Perry's The Oval
Please add episodes 8, 9,10,11,12 for season 2
https://trakt.tv/shows/tyler-perry-s-the-oval/seasons/2
https://www.thetvdb.com/series/the-oval/seasons/official/21 votehttps://www.themoviedb.org/tv/95004-tyler-perry-s-the-oval
The data at TMDB for this show needs updating. This show is still using TVDB as its data source and we are transitioning to TMDB.
Please make sure the movie, show, season and/or episode exist on TMDB with correct English information filled out. It must be in English or “No Language” to be imported to Trakt.
For more details on our transition to TMDB, please see https://blog.trakt.tv/tmdb-transition-ef3d19a5cf24. And to learn more about our import and update process, please see http://support.trakt.tv/knowledgebase/articles/1967838.
Thanks again for all your help with the TMDB transition and moderating data over there. We really appreciate it!
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Teen Mom
Please add episodes 11,12 for season 4
https://trakt.tv/shows/teen-mom/seasons/9
https://www.thetvdb.com/series/teen-mom/seasons/official/91 voteThe data at TMDB for this show needs updating. This show is still using TVDB as its data source and we are transitioning to TMDB.
Please make sure the movie, show, season and/or episode exist on TMDB with correct English information filled out. It must be in English or “No Language” to be imported to Trakt.
For more details on our transition to TMDB, please see https://blog.trakt.tv/tmdb-transition-ef3d19a5cf24. And to learn more about our import and update process, please see http://support.trakt.tv/knowledgebase/articles/1967838.
Thanks again for all your help with the TMDB transition and moderating data over there. We really appreciate it!
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When Calls the Heart
Please add episodes 7,8,9,10 for season 8
https://trakt.tv/shows/when-calls-the-heart/seasons/8
https://www.thetvdb.com/series/when-calls-the-heart/seasons/official/81 vote -
Going Places with Ernie Dingo
Please add episodes 7, 8, 9 for season 4
https://trakt.tv/shows/going-places-with-ernie-dingo/seasons/4
https://www.thetvdb.com/series/going-places-with-ernie-dingo/seasons/official/41 vote -
Going Places with Ernie Dingo
Please add episodes 7, 8, 9 for season 4
https://trakt.tv/shows/going-places-with-ernie-dingo/seasons/4
https://www.thetvdb.com/series/going-places-with-ernie-dingo/seasons/official/41 vote -
Going Places with Ernie Dingo
Please add episodes 7, 8, 9 for season 4
https://trakt.tv/shows/going-places-with-ernie-dingo/seasons/4
https://www.thetvdb.com/series/going-places-with-ernie-dingo/seasons/official/41 vote -
Trakt is NOT working
What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.
5 votesWe’re working on some major server upgrades and hope to release those in a few weeks. A lot of traffic recently.
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Deleted Episodes Won't Stay Deleted
Hi,
I recently deleted my watched progress on a show, only for a handful of episodes to show back up as watched. I delete them again and although it says they are deleted, they are still showing as watched.
Any help would be appreciated.
1 votePlease try resetting your browser data.
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Louis Theroux series and episodes messed up
Louis Theroux seems to be very messed up on here but also sickchill so i assume the place you get your data from is also messed up
https://trakt.tv/shows/louis-theroux
series 1 seems to show every episode from all seres
then series 7 and series 8 are the same.
your imdb and themoviedb link goes to a one off episode https://www.imdb.com/title/tt1954630/
https://www.themoviedb.org/tv/77278-louis-theroux-miami-mega-jailThe https://www.thetvdb.com/series/louis-theroux is the one that seems to have put all 7 series into one series.
not sure how you can sort this but thought id let you know
4 votes -
InuYasha Season 2
InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.
1 voteMismatch between TVDB and TMDB.
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Burn the Witch linked to incorrect thetvdb ID
Burn the Witch (https://trakt.tv/shows/burn-the-witch) is linked to the incorrect ID at thetvdb, and therefore is not updating with new episodes. The correct ID & URL are 389459 & https://www.thetvdb.com/series/burn-the-witch
3 votes -
account locked
The android app I am using says that my account has been locked, and I need to contact support.
The kodi add on doesn't give this message, but has stopped syncing with trakt.1 votePlease contact support using a private ticket. This requires fixing your account directly.
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Sort collected by recently aired
Hey,
It would be great to have the "Recently Aired" sort option which currently exists in the "Progress" tab be available in "Collection" tab as well.1 voteThe collection progress page has the same sorting options, including “recently aired”. Is that what you’re looking for?
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1 vote
We get all watch now links from JustWatch.com so they would need to add it.
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Shows not updating
I love tract service! I just wanted to put that out there first. Thank you!
I regularly update about eight different shows on thetvdb. Up until the last few months, 2 of the shows don’t update on trakt even when I hit refresh. Haven’t updated on Trakt since 8/30/2020
Nightline: https://trakt.tv/shows/nightline-1999
Around the Horn: https://trakt.tv/shows/around-the-horn-2015Can you check this?
Trakt ID: Jordanculp201 vote
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