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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Insufficient data refreshes

    Just to touch up on http://support.trakt.tv/forums/188762-general/suggestions/11258295-schedule-movie-refreshes and other things regarding the data refresh. Tbh I have seen little improvement regarding data quality on the site. Really sucks hard that any upcoming movie or newly airing show has a big chance of being "incomplete" or running with subpar artwork. There really needs an additional update job besides the update time on their respective source for the refresh.

    (from the "new show calendar")
    https://trakt.tv/shows/the-virtues only had a backdrop but posters uploaded over two weeks as well as two days ago
    https://trakt.tv/shows/funniest-ever-tv-cock-ups also blank
    https://trakt.tv/shows/love-beyond-frontier-2019 has had a non-English "English" poster since Nov…

    15 votes
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    Started  ·  15 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Gigantic automatic lists are getting out of hand

    For a while now different developers or even individual users have been creating ginormous lists with thousands of items but with only three featured on each entry these tend to block everything out since they are also more likely to reach someone else that might throw them a like. Are there any plans to deal with this? Can we hide, re-categorize (non-personal) or downvote lists against this? Some of these serve no purpose other than actually bypassing advanced filters I'd argue or being pinned on kodi dashboards on dubious box setups I'd say...

    Here are some examples of this:
    https://trakt.tv/users/theultimatec0der/lists

    14 votes
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    Started  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    51 votes
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    Researching  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow database mods

    Allow trusted uses that are hand picked to remove duplicate data on the site. Would take a lot of the workload of doing so away, and it would help clean up the site.

    19 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Wrong runtime on several series;

    SpongeBob SquarePants has the runtime set up wrong. The show usually aired (for exemple, the 3 firsts) 3 (or 2) episodes at once, gathering those, it would make the right 23 minutes. In case of the 3 first, 2 have 11 minutes and one has 1 minute. But, on Trakt, all of then have 11 minutes.

    And, the specials for Simpsons are, too, wrong.

    Would apreciate if this was fixed, thanks!

    3 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    1 vote
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    Started  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    19 votes
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    Researching  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Issue with conflicting TMDB and TVDB import

    I've noticed at least one example where a show having different season delineation on TVDB and TMDB has lead to the seasons being named incorrectly.

    For example: One Piece Season 3 runs from episode 31 to 47 on Trakt and TVDB. However it is incorrectly titled "Drum Island Arc" which comes from TMDB. This is because season 3 on TMDB runs from episode 78 to 91 (which is correctly titled Drum Island Arc).

    Is it possible to prioritise one source for the information to avoid these issues?

    6 votes
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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Will Trakt ever decide to use TMDB episode information if there is none on TVDB?

    I love trakt. And I love TMDB. I contribute a lot to TMDB and think it is much better of a site and a community and more user friendly than TVDB. I understand that TVDB probably has a more comprehensive database for series compared to TMDB (I think TV shows are only a fairly recent addition to TMDB). However, contributing to TVDB is much more arduous than to TMDB, especially when it comes to getting incorrect data changed. The TVDB forum is fairly dead and slow to respond, me as a user have no idea if they keep track of…

    36 votes
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    Researching  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Server Side Data Corruption

    I have reported this issue before, and came across it again with movie:
    https://trakt.tv/movies/the-mountain-between-us-2017

    This movie on the Trakt web site did not show watched or collected. I know this to be wrong. I checked my local media data (in tinyMediaManager) and sure enough, it is both collected and watched. It also shows that it has already synced to Trakt with this data. This is proven in 2 ways. First, I do not manually mark anything watched in tMM. I mark when watched on Trakt and sync that to tMM. Second, it has the Trakt ID logged, which means that…

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Episodes in grid format on Progress page

    Hello,

    There are only 6 "Up-To-Next" episodes on home page and personal progress page only shows episodes on right side as list.

    It would be really great see them like the watchlist so it will be easy to decide watch shows to watch.

    https://i.imgur.com/kcu65Le.png

    75 votes
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    Planned  ·  13 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Watch now button missing from most lists using Opera

    In the last few days the watch now button has disappeared from all titles in almost every list view (people, watchlist, personal lists, search results) but appears on some lists (trending movies) when using Opera browser. Made sure the hide watch now option isn't selected. It appears to be OK on Firefox.

    1 vote
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    Started  ·  1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  14. Reject duplicate plays to history

    I don't do regular housekeeping of my trakt data and things are prone to get messy due to various bugs in apps and plugins but I'll always end up with duplicate plays at some point. Many of those end up going from check-ins to plays at the same timestamp which shouldn't get accepted as valid by the site at all imho or at least end up getting merged. Despite not not being advertised outside of some support threads and a single kodi forum thread I end up getting a lot of visitors on my duplicate removal script (500+ last year)…

    37 votes
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    Long Term  ·  8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please fix these entries

    Each one of these entries either has an incorrect TMDB URL, or shouldn't be listed in Movies as it is a TV-Mini-Series. They most likely have duplicate entries as well. If links are requested, I will do my best. But it would be nice not to.

    The list.

    Dr. Horrible's Sing-Along Blog
    Batman v Superman: Dawn Of Justice (Ultimate Edition)
    The Lord of the Rings: The Return of the King (Extended)
    Battlestar Galactica
    Family Guy Presents: Something, Something, Something, Dark Side
    The Lord of the Rings: The Fellowship of the Ring (Extended)
    The Lord of the Rings: The Two Towers…

    1 vote
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    Planned  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add streaming service filters to progress page

    I'd like to be able to filter my progress page to only show unwatched episodes that are available in my streaming service(s) of choice (and my location). It usually takes a long time between episodes going live and them appearing, for example, on Netflix.

    Similarly, it would be nice to have an RSS feed that notifies when episodes go live on chosen streaming service(s).

    7 votes
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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chinese database/infowiki support for Asian films

    Add support to display Chinese database/infowiki links for non-existent IMDB/Wikipedia links (vastly affected on Asian films), ex: https://trakt.tv/movies/links-love-2014

    Chinese database for movie info:
    https://movie.douban.com/subject/25851748/

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add the possibility to hide watched hour

    Hello Justin,

    It would be awesome to have the possibility to hide the watching hour of a TV Show/Movie.

    I currently have my profile public meaning that any person can know what I watched and also what hour was that.

    You might not want your boss to know that you spend the morning watching movies, hehehe :)

    In my case the info is being added from Plex using the Trakt extension.

    Thanks!! :D

    16 votes
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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. 'Lists' drop down menu sorting of: private & public lists

    Option to filter out personal lists that are made:
    Private
    Public

    Ideally integrated within the drop down menu on the list page

    Thanks :-)

    3 votes
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    Started  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. 4 votes
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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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