General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Trakt

    How trakt works

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add show status to advance filters

    Would be great if the options included the show status (ended, airing). I can see something like this being really useful when browsing networks (which are now linked up).

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  3. Error 504 on CSV Export

    Hi,

    I'm getting a 504 error when using the CSV Export from my history page.

    I've tried both yesterday and today without success, see error messages below.

    I have 24,705 items and 35,168 plays, so the amount of data might be causing the timeout I guess, depending on how extensive the database joins become :)

    If it can't be easily fixed, is there any chance you can do a full export on your end and send it to the e-mail address linked to my account?

    Also, please let me know if you want me to do any testing on the…

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. All years in Review : optional start year

    I joined Trakt in 2014. So basically I didn't really know the watching dates of all the episodes & movies I've seen before November 2014.
    It would be interesting to be able to set the start year of the All Time years in review feature.

    Because at the moment 90% of my views are in 2014. Which makes all my stats totally inaccurate. I plan to change those viewing dates some day but just not today nor tomorrow.

    So I would use at the moment the All Time years in review feature from 2015 to 2018 and it would be…

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hide Specials from iCal

    Hi!

    I've noticed the setting to hide Special episodes from the Calendar on the website doesn't affect my iCal feed, in which I still see them.
    Would go a long way to declutter my calendar if I could possibly remove them :D Thanks !

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    Hmm, that setting seems to work for the feed when I just tested it. Please double check the setting and if you’re still not getting this to work, please email support@trakt and include the full ical URL you are using so we can investigate further.

  6. Create iCal Feeds For Specific Shows

    I want to create iCal feeds for only the specific shows that I'm staying current with, instead of everything in my TV shows collection.

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include specials in CSV export

    In the progressed watched CSV export it doesn't show how many specials you watched. Is it possible to add this?

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  8. Provide greater details about Trakt.tv features

    The differences between Standard Membership and VIP Membership are displayed in great detailed; however, there are two options for VIP memberships, with the second, VIP EP, at twice the cost of a (Standard) VIP membership. The description only shows VIP with Executive Producer credits but does not show any other details about the differences between both VIP memberships. After searching conducting extensive searches here on Trakt.tv, I was unable to find any information regarding this topic, hence this post. It would be helpful to see details accompany any feature, especially one that has a pricetag attached -- in other words,…

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    The features are currently the same for both levels. EP has the additional VIP EP badge and is a higher level of support if you really love Trakt and want to contribute a bit more to the project :) If we add EP only features, the trakt.tv/vip page will for sure be updated with that info.

  9. ics only contains episodes from current month

    Hi,

    I subscribed to my watched-ics feed with Google Calendar. When I looked at it today, I saw that the ics file only contains the watched episodes from the current month.
    Is this indended and how can I sync all data?
    The csv file contains all entries.

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  10. Date issue Year in Review for Movies and TV Shows

    When you click on the December chart for MOVIES or TV SHOWS

    It doesn't return anything : "Nothing to see here. Move along, move along."

    That's because it doesn't select the correct end date.

    Example :
    for December 2016 : startat=2016-12-01&endat=2015-12-31T23:59:59

    for December 2015 : startat=2015-12-01&endat=2014-12-31T23:59:59

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add filter to see only currently available to purchase

    Add a filter that allows you to only view films / shows that are currently available to purchase on disk or on digital, i.e. ignore films that's are both in theatres and in the void between theatre and full release.

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    You can actually do this already using advanced filtering. Click the advanced icon, then under “Available to watch on” you can choose “Any Service” to find only items available to stream somewhere. You can also choose “DVD & Blu-ray” to find only items with a physical release date.

  12. Clear Profile Image.

    VIP can select a profile image. After using a custom image, is it possible to clear this and have none selected again ie the red curtains?

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Movie links issue on profile widget

    When we click on the profile widget on a TV Show, no problem it works.
    When we click on a movie : we arrive on a sort of generic page containing : https://walter.trakt.tv/images/movies/000/087/254/fanarts/medium/c14b3cbc96.jpg with a "MOVIES" title

    Is this a normal behavior ?

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  14. UK airtime needs fixing

    I asked if we could fix these ourselves in the VIP forums but so far have not had a response

    There are many UK shows which show up using US time, so on the front page they start at 1 or 2am instead of the correct time

    this example is a brand new show that just premiered last night, but is being shown in the database as 2am today
    http://trakt.tv/shows/code-of-a-killer-2015/seasons/1/episodes/1

    there are many examples of this

    can this be somehow addressed so that the calendar shows things at the correct time

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. Paypal

    I'm still not able to buy the yearly description with paypal.
    This is no rant but you are making a big mistake here. You should never ever frustrate a potential user that is willing to give you money. This should be your rule number one.

    1 vote
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    11 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. Better collection tracking opts

    Please add better collection tracking options, dvd, bluray, VHS, laser disc, digital purchases: amazon, apple itunes, xbox, ps4, vudu, etc. With privacy options please.

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. Accept Bitcoin

    Accept bitcoin for donation and VIP membership fee.

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    Completed  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  18. Group History by Dates

    The history page used to be grouped by date with a prominent title of said date, which made skimming through it to find something a lot easier. Please bring that back or implement something similar (maybe add a month filter too). Now I have to go through and read the small print date under each image, which is very inconvenient.

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    It should still do this, I am testing on my history page and it looks ok right now. Can you provide details about your browser and ideally the debug from the browser console to see if there are any errors?

  19. Calendar premiere dates.

    Calendar feed with only premiere dates for new and/or returning shows.

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    Completed  ·  3 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  20. More payment options

    More payment methods. Including vip membership for a limited time (one time transfer)

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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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