General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  • My feedback

  1. Support functionality, forums, etc. - all broken. No way to contact Trakt.

    I can't logon to the VIP forums, the Contact support link on support.trakt.com is broken (check your origin policy) and major functionality is simply missing from the new site.

    The major one for me at the moment is the ics link for my calendar, but I have so far noticed that IFTTT is broken, the forums are broken, no shows have images and the API is broken.

    15 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  2. More payment options

    More payment methods. Including vip membership for a limited time (one time transfer)

    0 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  3. Limit size of history feed (VIP feature)

    History Feed (VIP Feature) displays entire history, which takes too long to be useful (times out on IFTTT). Need to be able to limit to last 20 (or something similar).

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  4. Accept Bitcoin

    Accept bitcoin for donation and VIP membership fee.

    0 votes
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    Completed  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  5. RSS Feed for Recently Added items to Movies & TV Collections

    I just purchased a VIP pass and thought that the included 'RSS' feed support would cover this, but it doesn't.

    I'd like an RSS feed for items recently added to my collections so I can use these with IFTTT.

    For example,

    when I add a new movie to my collection I use the Daily Email function to send me a list of all items added to my collection

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  6. VIP payment alternatives

    Pay VIP with Bitcoin

    13 votes
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    4 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  7. Calendar premiere dates.

    Calendar feed with only premiere dates for new and/or returning shows.

    0 votes
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    Completed  ·  3 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  8. Manual refresh no longer working

    Since about a week the manual refresh doesn't do anything and just loops the "refreshing..." endlessly.

    2 votes
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    Completed  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  9. More payment options for those ignorant Europeans not owning a Credit Card, but still want to support Trakt.Tv. Add more options to PayPal!

    I want to transfer you all my money and make you just $23 richer. Seriously though, more payment options for those ignorant Europeans not owning a Credit Card would be nice. I cannot proceed to obtain a VIP account, because PayPal keeps asking me for a credit card.

    3 votes
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    5 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    Yes, this seems to be a workflow bug where paypal is requiring a card on file. You can also manually send money to payments[at]trakt.tv and we can manually give you a year or VIP access.

  10. Remove VIP advert reminders

    Remove the "We don't love advertising either.."-text when you are already a VIP.

    0 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  11. Hide unreleased movies/shows from your watchlist

    Ability to hide movies from watchlist that are not yet released, like movies for 2015.

    77 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  12. Paypal

    I'm still not able to buy the yearly description with paypal.
    This is no rant but you are making a big mistake here. You should never ever frustrate a potential user that is willing to give you money. This should be your rule number one.

    1 vote
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    11 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

  13. Fix login from Nexus 7 tablets

    Can't login to website from my Nexus 7 or Nexus 10.
    Popup login window won't allow input to be entered in the Password input field. Fails for regular login and VIP.
    Thanks

    4 votes
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    Completed  ·  2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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