General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Improve the watchlist

    When you add a tv show trakt automatically adds every season and episode of that tv show to the watchlist too.

    2 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. Import Episode comments from v1 database

    Could you please schedule importing of episode comments from the v1 database.

    Thanks

    5 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  3. Import Comment 'Likes' from v1 database

    Could you please schedule importing of any 'likes' associated with comments from the v1 database.

    Thanks

    1 vote

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    Declined  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. API to get show progress

    In v1 there were the possibility to get all show in library and for each of them having the information on watched progress. is it possible to have the same possibility on v2 api?

    1 vote

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  5. it's not possible to distinguish between shows with same name in different countries

    when using flexget trakt_list, trakt will give the wrong series name.
    my setup depends on it.
    for instance: i want to watch Shameless (US) but trakt gives my only shameless and the episodes go to the wrong folder and then also xbmc thinks it's the UK version.
    same thing happens with "The Newsroom" which has an older version and trakt used to give me "The Newsroom (2012)" to distinguish.

    please revert it back. i saw on another post that you said it's cleaner this way. well even searching to the site how am i to distinguish? by cover photo?

    please…

    1 vote

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    The website has the year added to search results now. Not planning to change this on the API since it is a low level feature.

  6. 1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add "updated_at" to minimal information

    Add "updated_at" to minimal information for movies/series, so it's easier to know, if cached data needs to be updated.

    Also this parameter should be for static data only, not for rating, as we can refresh it with separate call.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. A one time netflix ratings import

    I have seen that you have declined importing Netflix ratings due to not wanting to store the password unencrypted in your database, but as someone that has rated over 3500 movies on Netflix, I can't see myself switching to a new rating system without that import functionality.

    What if there was a way where you just imported the ratings one time, then you wouldn't have to store the password. If I want to update my ratings, I just log into to Netflix, you grab the ratings and then it's done.

    I also manage what TV shows on LocateTV.com so it…

    1 vote

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    3 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. show names no longer include US or the year for shows with duplicate names

    Prior to the switch to trakt 2.0, shows such as The Voice (US) or Parenthood (2010) included the region / year in the title when fetched from a watchlist via the API. Since the 2.0 switch, these shows now simply have their short title (The Voice, Parenthood). For those of us who depend on the show title exposed by the API to organize our collections and drive tools such as flexget, this poses several major issues. First, new shows are now going into the wrong folders, and thus aren't with earlier episodes. Secondly, shows I don't care about (such as…

    1 vote

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  10. i want to use old version

    i hate the new version, i want the use old one. i hate v2. and my english not good, sorry for that.

    4 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    Trakt 2 is a new code base, so it won’t be possible to choose v1. We are working fast to integrate the remaining features.

  11. scrobbler for ubuntu

    scrobble plugin for ubuntu

    2 votes

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    Declined  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shared viewing

    Shared watch list, so when my wife and I watch something that we usually watch together it gets scrobbled to us both

    4 votes

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    Declined  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Rating movies only after release date

    It should only be possible to rate movies after the release date.

    3 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    This has been suggested a few times before and it’s not something we can do right now since we don’ have full coverage on dates and countries have different dates.

  14. NetFlix

    NetFlix support.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Season/Episode Layout

    Please add an option to change the layout of the season/episode. I.E. instead of 1x09 make it S01E09. Just an idea :)

    2 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hide/Show watchlist button in calender

    When you add stuff to your watchlist that you can turn it on or off to show up on calender with 1 single switch. Like a "hide watchlist" button on calender

    26 votes

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    Declined  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Searching for shows with spaces removed

    Searching for shows with spaces removed from their name returns no result.

    eg.http://api.trakt.tv/search/shows.json/API_KEY?query=bigbangtheory

    7 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  18. Gmail integration

    Gmail/contacts integration

    1 vote

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  19. Please make a trakt desktop app

    Please make a trakt desktop app. An app identical to the website, but stored locally on my desktop syncronizing with my account.

    6 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    I don’t realistically see us making a desktop app. There are a few 3rd party desktop apps out there, and if you are on a mac take a look at Fluid which can make any website into a standalone app.

  20. HBO sync/scrobble

    Make trakt sync/scrobble from HBO and HBO Nordic.

    3 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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