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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. RWBY Season 1 Cleanup

    It would appear that at some point we've acquired two duplicate episodes in Season 1, which appear to have come from absolute numbering. That is they correspond to Season 7 episodes.

    https://trakt.tv/shows/rwby/seasons/1/episodes/81
    https://trakt.tv/shows/rwby/seasons/1/episodes/82

    I've checked the TVDB and the errorneous episodes are no longer there for Season 1: https://www.thetvdb.com/series/rwby/seasons/official/1
    Whether or not it was caused by the API change or someone messing with the data there, we're now out of sync

    25 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Insufficient data refreshes

    Just to touch up on http://support.trakt.tv/forums/188762-general/suggestions/11258295-schedule-movie-refreshes and other things regarding the data refresh. Tbh I have seen little improvement regarding data quality on the site. Really sucks hard that any upcoming movie or newly airing show has a big chance of being "incomplete" or running with subpar artwork. There really needs an additional update job besides the update time on their respective source for the refresh.

    (from the "new show calendar")
    https://trakt.tv/shows/the-virtues only had a backdrop but posters uploaded over two weeks as well as two days ago
    https://trakt.tv/shows/funniest-ever-tv-cock-ups also blank
    https://trakt.tv/shows/love-beyond-frontier-2019 has had a non-English "English" poster since Nov…

    41 votes
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    Started  ·  15 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    96 votes
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    Researching  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow database mods

    Allow trusted uses that are hand picked to remove duplicate data on the site. Would take a lot of the workload of doing so away, and it would help clean up the site.

    46 votes
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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Another source for data for anime.

    I recommend using Myanimelist as another source for your anime section. It's a large database dedicated just to anime. It also shows many things such as popularity, user ratings, what's airing and what's upcoming and most favorited. Here's the link to the website if you're interested.
    https://myanimelist.net/

    13 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add rotten tomatoes and metacritic ratings to TV shows

    Movies have it, but shows don't. The ratings are available for both entire shows and individual seasons on both aggregators.

    15 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    5 votes
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    Started  ·  5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    3 votes
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    Long Term  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. Duplicate entries (Honest Game Trailers)

    All the episodes of 'Honest Game Trailers' are duplicates: https://trakt.tv/shows/honest-game-trailers

    6 votes
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  10. American Pickers CleanUp

    The show had been altered at thetvdb.com but it has been fixed to the original (old) state of order. The seasons are counted in years with this show (ie Season 2016, Season 2017).
    Since it has been fixed on thetvdb I hoped a data refresh on trakt would do the trick, but I still have Seasons 1-21 with ~300 unwatched episodes showing up. Can someone please check where the hickup might be? Thanks a lot in advance. Much appreciated!

    9 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Gigantic automatic lists are getting out of hand

    For a while now different developers or even individual users have been creating ginormous lists with thousands of items but with only three featured on each entry these tend to block everything out since they are also more likely to reach someone else that might throw them a like. Are there any plans to deal with this? Can we hide, re-categorize (non-personal) or downvote lists against this? Some of these serve no purpose other than actually bypassing advanced filters I'd argue or being pinned on kodi dashboards on dubious box setups I'd say...

    Here are some examples of this:
    https://trakt.tv/users/theultimatec0der/lists

    18 votes
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    Started  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Post Credits Scene Feedback

    There have been many times when I wonder whether to wait through the credits in the cinema to see if there is an after credits scene, or, when watching a film at home and then leaving the rolling credits on for the music whilst I rate the movie and SURPRISE! Post credits scene that I had no idea about, and I don't like thinking about how many people missed this scene because no one had an idea it existed.

    I believe some feedback system where (authenticated) users can vote to say whether the movie has an after credits scene or…

    4 votes
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    Started  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  13. Server Side Data Corruption

    I have reported this issue before, and came across it again with movie:
    https://trakt.tv/movies/the-mountain-between-us-2017

    This movie on the Trakt web site did not show watched or collected. I know this to be wrong. I checked my local media data (in tinyMediaManager) and sure enough, it is both collected and watched. It also shows that it has already synced to Trakt with this data. This is proven in 2 ways. First, I do not manually mark anything watched in tMM. I mark when watched on Trakt and sync that to tMM. Second, it has the Trakt ID logged, which means that…

    3 votes
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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Wrong runtime on several series;

    SpongeBob SquarePants has the runtime set up wrong. The show usually aired (for exemple, the 3 firsts) 3 (or 2) episodes at once, gathering those, it would make the right 23 minutes. In case of the 3 first, 2 have 11 minutes and one has 1 minute. But, on Trakt, all of then have 11 minutes.

    And, the specials for Simpsons are, too, wrong.

    Would apreciate if this was fixed, thanks!

    9 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Seton Academy - Episodes & IMDB Link Not Showing

    https://trakt.tv/shows/seton-academy-join-the-pack

    There are 12 Episode for this series on TVDB but only 1 is showing on Trakt. It seems even after Data Refresh they are not showing.

    Same goes for IMDB Link = tt11428682.

    Please look into this matter! Everything is added on TMDB and TVDB.

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Épisodes of "les rivières pourpres" are not complet

    BIG difficulties with that tvshow because of différent number of episodes in each country.
    in France 8 épisodes but thetvdb only recognises 4 episodes (they merge two in one for each).
    So problem with scrapping ans problem in Trakt.
    example for season 1, I have 8 episodes ans I am not able to set them as read.

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. 6 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. The new video add on top is covering the more button for watch next

    As per the title the more button on watch next is covered by the new video add on top for safari on ios 12, Iphone X

    4 votes
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    Started  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please sync the Great War season title changes

    All season titles for the following series have been changed:
    https://www.thetvdb.com/series/the-great-war-2014

    Kindly sync the 'deletion' of the old titles, because now they new ones are duplicated next to the old titles on Trakt:
    https://trakt.tv/shows/the-great-war-2014

    Thank you in advance!

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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